Member Advocate

MedOne Pharmacy Benefit Solutions

Member Advocate assisting members, pharmacies, and healthcare providers with pharmacy benefits at MedOne. Delivering exceptional customer service and managing inquiries via phone, email, and chat.

Posted 7/17/2026full-timeRemote • Iowa • 🇺🇸 United StatesJunior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively resolving inquiries and issues for members, pharmacies, and physicians. Proficient in navigating multiple systems and documenting engagement outcomes with clarity.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyPharmacy Technician CertificationSpanish Speaking AbilitiesTeamwork Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim ProcessingEligibility ResearchDocumentationInformation CompilationSystem Navigation

Soft Skills

Active ListeningEmpathyComposureFlexibilityReliability

Certifications & Qualifications

CPhT (Pharmacy Tech Certification)

Industry Keywords

Healthcare OrganizationsPatient CareMember AdvocacyPharmacy ExperienceMember Inquiries

About the role

Key responsibilities & impact

Member Advocates are the primary source of information for members, pharmacies, and physicians via phone, email, and chat.
Provide information and resolve member, pharmacy, and physician inquiries.
Research and resolve claim processing and eligibility issues.
Serve as an intermediary between healthcare organizations and members in facilitating patient care.
Compile and record information and correspondence related to member needs or requirements.
Document engagement outcomes and steps taken with clarity and concision.
Think quickly on one’s feet while navigating multiple systems to effectively engage with members.
Work collaboratively and cooperatively with other departments to resolve issues and improve the member, physician, and pharmacy experience.
Effectively work through difficult conversations with members while maintaining composure, showing empathy, and displaying active listening skills.

Requirements

What you’ll need

An active CPhT (Pharmacy Tech Certification) is highly encouraged but not required.
Minimum of 1 year of customer service experience.
Strong proficiency in Microsoft Office products.
Willingness to obtain certification as a pharmacy technician within one year of hire.
Excellent customer service and teamwork skills.
Flexibility with scheduling, including rotating Saturdays and evening shifts.
Reliability and punctuality.
Spanish speaking abilities are highly valued for this role.

Benefits

Comp & perks

Competitive salary and bonuses that reward your performance.
Comprehensive health, dental, and vision insurance.
401(k) with company match to secure your future.
Generous paid time off and holidays.
Opportunities for professional growth and development.
A vibrant and collaborative work culture.