Customer Service Representative
MedMan
full-time
Posted on:
Location Type: Remote
Location: Alaska • Idaho • United States
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Salary
💰 $16 - $18 per hour
About the role
- Returns patient and payer calls promptly, ensuring timely follow-up on all inquiries.
- Maintains a calm, friendly, and professional tone, even when addressing difficult or complex billing concerns.
- Quickly grasps billing concepts and workflows, even without prior billing experience.
- Clearly and confidently communicates with patients about their bills.
- Remains calm and composed during challenging conversations, explaining information in a way patients can easily understand.
- Confidently discusses patient balances and collects payments with professionalism and empathy.
Requirements
- High school diploma or equivalent
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Ability to handle sensitive situations with professionalism, empathy, and confidentiality
- Comfort with Microsoft tools, including Outlook, Teams, and basic data entry.
- Strong attention to detail and accuracy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong verbal communication skillsstrong written communication skillsexcellent customer service skillsinterpersonal skillsprofessionalismempathyconfidentialityattention to detailaccuracy
Certifications
high school diploma or equivalent