Medlogix

Support Engineer

• Ensure that the proprietary MS-SQL based enterprise business solution developed by Medlogix is supported to the highest possible standard with maximum levels of attainable productivity and efficiency
• Monitor logs for alerts, errors and aging workflows that require analysis and resolution
• Monitor automated processes including data imports and exports
• Monitor user incident reports for prioritization and resolution
• Troubleshoot issues from logs and user incident reports
• Define, develop, and provide application problem analysis and resolution services for complex application problems in conjunction with the users
• Provide suggestions for system and business improvements
• Collaborate with PMO and business leads to manage application configuration based on the evolving needs of clients
• Manage new client configurations via interfaces and scripting as required
• Manage existing interfaces and design new application support interfaces
• Import new data sets based on subscriptions with external partners/vendors
• Document workflows and produce process flow diagrams to aid future troubleshooting and development
• Support procedures and knowledgebase to aid future troubleshooting and development

Application Support Analyst

Analyst

• Ensure compliance with HIPAA regulations including privacy and confidentiality
• Coordinate and respond to post-service appeals to managed care/insurance denials
• Conduct comprehensive reviews on provider bill denials to determine appeals
• Review and respond to provider bill appeals on auto claims for multiple carriers
• Maintain multiple databases pertaining to denials and case management
• Apply New Jersey state auto PIP regulations
• Process bill review for auto claims using the MyMedlogix system
• Identify problematic issues and address with appropriate departments
• Handle post-service appeals for multiple states
• Other duties as assigned

Application Support Analyst

Appeals Analyst