Regional Field Services Manager

Medline Industries, LP

Regional field services manager overseeing medical device collection and reprocessing programs for hospitals. Optimizing field operations, educating staff, and leading Collection Technicians across California.

Posted 8/17/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $92,000 - $138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing medical device reprocessing programs, including staff education, operational oversight, and compliance with hospital credentialing. Proven ability to analyze processes, optimize workflows, and enhance customer satisfaction in a medical environment.

Highest-signal resume keywords

Medical Device Reprocessing ManagementHospital Credentialing ComplianceCustomer Service ExcellenceStaff Training and DevelopmentProcess Improvement Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Site AssessmentAction-Item Timeline CreationCollection Route OptimizationWorkload AnalysisTechnical Communication

Soft Skills

CollaborationProblem-SolvingLeadershipEducation and TrainingPerformance Evaluation

Certifications & Qualifications

Certified Surgical Technologist (CST)Hospital Certification

Industry Keywords

Medical EnvironmentSales EnvironmentDevice CollectionOperational ReviewService Quality Standards

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Coordinate with hospital staff to launch medical device reprocessing programs and manage Go Live Days
Conduct site assessments, create action-item timelines, and provide staff education before launch
Create collection routes and schedules and optimize Collection Technician assignments using distance, drive-time, labor-hour, and workload analysis
Determine the time required for Collection Technicians to perform device collection duties
Communicate labor needs to leadership and Human Resources for talent acquisition
Educate hospital staff on the reprocessing program and prepare field teams to engage and educate staff
Troubleshoot collection-system problems and implement solutions to restore process continuity
Collaborate with sales teams to increase device collections, identify opportunities, develop closing strategies, and focus sales and education efforts on high-revenue devices
Compile and monitor weekly status reports from Collection Technicians
Identify process breakdowns and improvement opportunities
Conduct periodic post-launch business reviews to maintain hospital commitment
Lead Collection Technicians through hospital credentialing compliance and coordinate access badges with hospital Security
Oversee day-to-day operations of employee groups
Interpret and execute departmental and project policies and recommend or implement policy changes
Hire staff, recommend pay increases, conduct performance reviews, train and develop staff, estimate personnel needs, assign work, and ensure policy consistency

Requirements

What you’ll need

High School Diploma or equivalent
At least 5 years of experience in a medical or sales environment
At least 1 year of experience in a hospital or operating room setting
Current valid driver's license, vehicle insurance, and clean driving record
Ability to travel in own vehicle to designated facilities when within driving distance
Credentialing/hospital certification required to access assigned facilities
Experience communicating technical information to non-technical audiences
Experience providing customer service to internal and external customers and meeting service quality standards
Experience evaluating customer satisfaction
Experience accomplishing tasks in an optimum order based on time, importance, or other criteria
Ability to travel up to 80% of the time for business purposes, within state and out of state
Preferred: Bachelor's degree in Business, Sales, Marketing, or a medical field
Preferred: Certified Surgical Technologist (CST) certification from an accredited certifying body
Preferred: At least 3 years of experience with medical devices and/or device reprocessing
Preferred: Experience directly managing at least 2 employees, including hiring, developing, motivating, and directing people
Position requires credentialing/hospital certification to access assigned facilities

Benefits

Comp & perks

Competitive total rewards package
Continuing education & training
Bonus and/or incentive eligibility
Health insurance
Life insurance
Disability benefits
401(k) contributions
Paid time off
Employee Assistance Program
Employee Resource Groups
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