Field Services Specialist – Northeast

Medline Industries, LP

Field Services Specialist implementing client adoption programs at Medline, requiring travel across the Northeast U.S. and managing onboarding for new clients.

Posted 6/26/2026full-timeRemote • District of Columbia, Maryland, Massachusetts, New Jersey, New York • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Under supervision, implement a program to support client adoption and adherence to operational procedures.
Contribute to efforts to expand program reach within a designated territory.
Assist sales partners with onboarding new clients, ensuring smooth integration, managing material collection, and overseeing overall program performance.
Oversee preparation and shipment of materials, ensuring quality and recommending process improvements.
Identify reprocessable items and advise stakeholders on cost-saving opportunities.
Provide on-site support, addressing questions and optimizing workflow.
Educate and train staff on program value and best practices.
Conduct regular facility visits and support new client onboarding and program launches.
Prepare reports and use data to drive targeted education and program growth.
Manage service schedules and obtain purchase orders for reprocessed items.
Lead training sessions for clinical staff to promote program adoption.
Develop and monitor implementation plans, coordinating with internal teams and clients.
Build strong relationships with clients and internal partners to ensure program success.
Gather feedback, resolve issues promptly, and support operational needs as required.

Requirements

What you’ll need

Bachelor’s degree and at least 2 years of sales or customer service related experience OR high school diploma or equivalent and at least 4 years of sales or customer service related experience.
Additional Experience developing presentations for various audience levels.
Willing to travel at least 50% of the time for business purposes (within state and out of state).
Position may require lifting and pushing boxes that weigh up to 20 lbs.

Benefits

Comp & perks

health insurance
life and disability
401(k) contributions
paid time off
Employee Assistance Program
Employee Resource Groups
Employee Service Corp

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program implementationdata analysisreport preparationpresentation developmentworkflow optimizationmaterial managementcost-saving analysistraining developmentclient onboardingservice schedule management

Soft Skills

relationship buildingcommunicationproblem solvingteam coordinationclient educationfeedback gatheringissue resolutionorganizational skillsadaptabilityleadership

Certifications

Bachelor's degreehigh school diploma or equivalent