Senior Director – E-Commerce, Digital Product Strategy

Medline Industries, LP

. Define the end-to-end ecommerce and digital product vision for Medline.com and future mobile app experiences .

Posted 5/6/2026full-timeNorthbrook • Illinois • 🇺🇸 United StatesSenior💰 $177,000 - $266,000 per yearWebsite

About the role

Key responsibilities & impact

Define the end-to-end ecommerce and digital product vision for Medline.com and future mobile app experiences
Create and maintain product strategies and multi-year roadmaps aligned with customer needs, business priorities, and platform capabilities
Identify opportunities to improve acquisition, conversion, retention, loyalty, and long-term customer lifetime value across B2B and B2C audiences
Build and lead a high-performing organization across Product Management, Product Strategy, and UX (Research & Design)
Establish strong product management and UX practices grounded in customer research, data, experimentation, and continuous learning
Ensure experiences are intuitive, scalable, accessible, and differentiated in a competitive ecommerce landscape
Develop a deep understanding of customer journeys across healthcare buyers, procurement teams, clinicians, and consumers
Translate complex customer and business needs into clear product requirements, experiences, and prioritization decisions
Champion a customer-first mindset across the organization
Lead cross‑functional squads (Product, Technology, UX, Data/Analytics, Security) to deliver the roadmap on time and within budget
Balance long-term strategic investments with immediate business needs and performance optimization
Drive alignment and decision-making across multiple stakeholders with differing priorities
Define success metrics (KPIs) for ecommerce and digital products, including conversion, engagement, revenue, and customer satisfaction
Use data, experimentation, and insights to continuously optimize experiences and guide prioritization
Communicate progress, insights, and outcomes clearly to executive leadership
Oversee risk registers for site stability and core capability health; maintain contingency plans for peak periods and critical releases
Manage key partners and platforms (e.g., commerce, identity, content, CDN/APM at a business level), holding vendors to contractual SLAs tied to our KPIs
Ensure adherence to privacy, security, and accessibility standards and regional requirements for global markets
Build and lead a high‑performing organization (managers and leads across site performance, experience operations, and core capability ownership)
Set clear objectives, develop talent, and promote a culture of customer‑first, data‑driven decision‑making and continuous improvement

Requirements

What you’ll need

Bachelor’s degree, with demonstrated pursuit of Business, Information Systems, Computer Science, or related fields
At least 8+ years in eCommerce/digital product or operations roles leading cross‑functional delivery of site experience outcomes
At least 5+ years of people leadership (through managers), including goal setting, budgeting, and executive reporting
Proven success leading large-scale ecommerce platforms or complex digital products (B2B and/or B2C)
Experience owning product strategy and roadmaps for web and mobile experiences
Strong understanding of ecommerce fundamentals (discovery, search, merchandising, checkout, personalization, post-purchase experience)
Demonstrated ability to lead, inspire, and develop senior product and UX leaders
Executive-level communication skills with the ability to influence across functions and levels
Comfortable operating in complex, matrixed organizations
Exceptional ability to synthesize customer insights, business goals, and technical constraints into clear product direction
Ability to travel up to 10% for business purposes

Benefits

Comp & perks

health insurance
life and disability
401(k) contributions
paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eCommercedigital product managementproduct strategycustomer journey mappingKPI definitiondata analysisUX researchUX designsite performance optimizationmobile app development

Soft Skills

leadershipcommunicationcross-functional collaborationcustomer-first mindsetstrategic thinkinginfluencingteam developmentgoal settingbudgetingcontinuous improvement