Manager, Sales Support
Medline Industries, LP
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Nevada, Oregon, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $87,360 - $131,040 per year
Job Level
Mid-LevelSenior
About the role
- Build and develop the Team to deliver defined metrics and results to support the customer and sales organizations, tracking and managing to defined metrics.
- Present findings and recommendations to sales/customer management to solve problems and issues related to performance opportunities or specific projects.
- Engage with the sales organization and customer to strategically define the critical needs and processes to support the business relationship.
- Serve as the first-level of management for escalated issues or concerns.
- Determine work procedures, prepare work schedules and expedite workflow.
- Evaluate analyst performance to ensure expectations are met in conformance to policies and procedures.
- Measure client and market trends, efficiencies and effectiveness of resource allocation and utilization.
- Review and standardize procedures to improve efficiency of the analyst team.
- Drive internal partnership with sales and all relative partners develop, create and maintain reporting requirements and ensure systems provide accurate and timely data.
- Management responsibilities include: Day-to-day operations of a group of employees. May have limited budgetary responsibility and usually contributes to budgetary impact
- Interpret and execute policies for departments/projects and develops. Recommend and implement new policies or modifications to existing policies. Provide general guidelines and parameters for staff functioning. Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
Requirements
- Bachelor’s degree and at least 4 years of experience in sales analysis and support OR high school diploma and at least 7 years of experience in sales analysis and support.
- Experience coaching, mentoring, and training staff.
- Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Advanced level skill in Microsoft Excel
- Intermediate level skill in Microsoft PowerPoint.
- Willing to travel up to 80% of the time for business purposes (within state and out of state).
Benefits
- health insurance
- life and disability
- 401(k) contributions
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales analysisdata analysisreportingperformance evaluationproblem resolutionresource allocationworkflow managementpolicy implementationbudget managementcustomer service
Soft skills
coachingmentoringtrainingcommunicationleadershipproblem-solvingstrategic thinkinginterpersonal skillsorganizational skillsteam management