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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional client-facing care and effective reception skills while managing appointment scheduling and collaborating within a multidisciplinary team. Capable of handling high-pressure situations with flexibility and a willingness to learn.
Highest-signal resume keywords
Exceptional Client Facing CareReception SkillsOnline Appointment Booking SystemsVeterinary Receptionist ExperienceAbility to Prioritise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingRecord UpdatingPrescription ProcessingNumeracy Skills
Soft Skills
Team PlayerCalm Under PressureFlexibilityWillingness to Learn
Tools & Technologies
Online Booking Systems
Industry Keywords
Veterinary ReceptionistEmergency AppointmentsMultidisciplinary TeamClient Care
About the role
Key responsibilities & impact- Carry out reception duties, greet clients on arrival, and update records
- Triage the impact of emergency appointments, contact clients, and rearrange as needed
- Manage the practice diary to optimise appointment availability according to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for online booking
- Process repeat prescription order requests
- Work collaboratively within a supportive team
- Participate in a 1 in 4 weekend rotation
- Provide a fair share of Bank Holiday cover at Medivet Dartford Hospital
- Work alongside a larger multidisciplinary team and gain exposure to a diverse caseload
Requirements
What you’ll need- Skilled at providing exceptional client facing care
- Excellent reception skills
- Good numeracy skills
- Experience using online appointment booking systems
- Team player
- Ability to prioritise
- Ability to remain calm under pressure
- Flexible and willing to learn
- Previous veterinary receptionist experience is desirable
Benefits
Comp & perks- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services