Operations Support Manager

Medivet

Operations Support Manager enabling Medivet’s veterinary clinics across Lincolnshire and Norfolk. Coordinating rotas, recruitment, compliance, facilities, finance and clinic operations across multiple sites.

Posted 8/17/2026full-timePeterborough • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational delivery skills in a veterinary or healthcare setting, with expertise in recruitment coordination, rota planning, and compliance management. Proficient in using Workday and D365 for effective team support and communication across multiple locations.

Highest-signal resume keywords

Operational DeliveryRota PlanningRecruitment CoordinationWorkday ProficiencyHealth & Safety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational DeliveryRota PlanningRecruitment CoordinationCompliance ManagementPayroll ManagementInventory ProcessesResource AllocationAppointment Availability ReviewComplaint ResolutionMaintenance Request Management

Soft Skills

Organisational SkillsCommunication SkillsRelationship-BuildingAttention to DetailProactive Mindset

Tools & Technologies

WorkdayD365ExcelOutlook

Certifications & Qualifications

Full UK Driving Licence

Industry Keywords

VeterinaryHealthcareMulti-Site ServiceHealth & SafetyRegulatory Compliance

About the role

Key responsibilities & impact

Visit each clinic at least every two weeks as the primary point of contact for Partners and Lead Vets
Cascade key communications from the central team into clinics
Help clinics run effective team meetings and maintain strong internal communication
Support patient transfers between hub-and-spoke clinics and referral centres
Log and resolve complaints within 15 days
Escalate risks, issues and opportunities to the Network Partner or Network Director
Coordinate recruitment activity, interviews, hiring-manager support, onboarding and BP launch days
Build and maintain clinic rotas and arrange locum support when needed
Review appointment availability and diary structure
Check Workday dashboards daily, including payroll tasks such as timesheets, leave requests and absences
Log and manage maintenance requests and support clinics during incidents or crises
Oversee accommodation administration for clinic-related housing
Ensure Health & Safety actions are completed on time and support regulatory compliance
Approve invoices, check them against purchase orders, and support stock management and stock-take approvals
Manage aged IBDC requests

Requirements

What you’ll need

Solid understanding of operational delivery in a veterinary, healthcare or multi-site service setting
Experience supporting service delivery teams across multiple locations
Excellent organisational and planning skills
Strong communication and relationship-building ability
High attention to detail in rotas, payroll and compliance documentation
Confidence using Workday, D365, Excel and Outlook
Proactive, solutions-focused mindset with accountability and follow-through
Resilience and adaptability in a busy, hands-on environment
Experience with rota planning, resource allocation, recruitment coordination and onboarding
Familiarity with Health & Safety, compliance, financial controls and inventory processes
Understanding of people processes and effective team support
Full UK driving licence for regular travel between clinics

Benefits

Comp & perks

Supportive, forward-thinking organisation
Continuous improvement and shared success culture
Autonomy to shape your network
Backing of a strong central team
Opportunity to make a meaningful impact on colleagues, clients and pets
Supportive Ops Support Manager team
Shared weekend rota approximately 1 in 10 weekends, including Bank Holidays