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About the role
Key responsibilities & impact- Oversee the day-to-day operations of both Medivet Watford and Medivet Borehamwood practices.
- Manage and resolve client complaints professionally, ensuring concerns are handled effectively and outcomes are communicated appropriately.
- Lead recruitment processes for both clinical and non-clinical roles.
- Conduct return-to-work meetings and support effective absence management.
- Complete probation reviews for new starters.
- Carry out regular one-to-one performance reviews and support ongoing employee development.
- Prepare and hold monthly staff meetings
- Manage staff rotas, annual leave and workforce planning across both practices.
- Ensure compliance with Health & Safety requirements and Medivet policies.
- Oversee payroll processes, ensuring accuracy and timely completion.
- Process commission payments.
- Oversee building maintenance, facilities and repair works across both locations.
- Monitor and support the management of client debt in line with company procedures.
- Support the onboarding, training and development of new starters and existing team members.
- Work collaboratively with Medivet Support Centre departments, including HR, Finance, Recruitment and Facilities.
- Arrange locum and overtime cover where required to maintain appropriate staffing levels and continuity of service.
Requirements
What you’ll need- Previous experience in a management or leadership role, ideally within a veterinary, healthcare or customer-focused environment.
- Experience managing multiple teams or locations would be advantageous.
- Strong leadership skills with the ability to motivate, support and develop colleagues.
- Excellent organisational skills with the ability to prioritise and manage competing demands.
- Experience with recruitment, performance management, rota planning and payroll processes.
- Confidence handling client concerns, employee relations and operational challenges.
- A proactive approach with excellent problem-solving skills.
- Strong communication skills and the ability to build positive relationships with colleagues at all levels.
- A commitment to delivering high standards of patient care and client experience.
Benefits
Comp & perks- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Rota PlanningAbsence ManagementEmployee DevelopmentHealth & Safety ComplianceClient Debt Management
Soft Skills
Organisational SkillsProblem-Solving SkillsCommunication Skills