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Client Care Assistant
MedivetClient Care Assistant at Medivet handling inquiries and providing exceptional care to clients in a veterinary setting. Responsible for reception duties, appointment management, and supporting the team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional client-facing care and effective reception skills while managing appointment scheduling and client communications. Capable of prioritizing tasks and maintaining composure in high-pressure situations.
Highest-signal resume keywords
Client Facing CareReception SkillsOnline Appointment Booking SystemsVeterinary Receptionist ExperienceNumeracy Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Team PlayerAbility to PrioritiseFlexible and Willing to LearnCalm Under Pressure
Industry Keywords
Veterinary ReceptionClient CareAppointment ManagementEmergency AppointmentsRecord Updating
About the role
Key responsibilities & impact- Be the first point of contact for client phone calls and visits
- Deliver exceptional care to clients, patients, and colleagues
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Requirements
What you’ll need- Skilled at providing exceptional client facing care
- Excellent reception skills
- Good numeracy skills
- Experience of using online appointment booking systems
- Team player who wants to make a real difference
- Ability to prioritise and remain calm under pressure
- Flexible and willing to learn
- Previous veterinary receptionist experience is desirable
Benefits
Comp & perks- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services