Client Care Assistant

Medivet

Client Care Assistant at Medivet handling inquiries and providing exceptional care to clients in a veterinary setting. Responsible for reception duties, appointment management, and supporting the team.

Posted 7/3/2026full-timeSutton • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Be the first point of contact for client phone calls and visits
Deliver exceptional care to clients, patients, and colleagues
Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team

Requirements

What you’ll need

Skilled at providing exceptional client facing care
Excellent reception skills
Good numeracy skills
Experience of using online appointment booking systems
Team player who wants to make a real difference
Ability to prioritise and remain calm under pressure
Flexible and willing to learn
Previous veterinary receptionist experience is desirable

Benefits

Comp & perks

Health and wellbeing
Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary
5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you
Additional support
Cycle to Work
Season Ticket loans
Discounts on Medivet products and services

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Team PlayerAbility to PrioritiseFlexible and Willing to LearnCalm Under Pressure