MediTelecare

Customer Support

• Assist clinicians with gathering medical information for patients in-between visits utilizing different electronic health record systems.
• Report any medical concerns monthly for patients such as falls, medication, behavioral concerns and recent hospitalizations.
• Completion of BHI as assigned and as needed to ensure all interventions are completed each month approximately 20 patients per day.
• Report any issues directly to the ancillary program manager and/or Chief Informatics/Compliance Officer when applicable.
• Aid with additional employee trainings as necessary/provide support to newer employees that may need additional assistance via “shadowing.”

Support Specialist