Customer Care Technical Analyst

Medisolv, Inc.

Technical Analyst supporting Medisolv's cloud data infrastructure in healthcare. Handling customer inquiries and resolving data-related technical issues with urgency and professionalism.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical issue resolution, with a strong understanding of cloud data platforms such as Snowflake and AWS. Proficient in SQL and skilled in managing customer inquiries with a collaborative and problem-solving approach.

Highest-signal resume keywords

Cloud Data PlatformsSnowflakeAWSSQLCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLTechnical SupportIssue ResolutionData InvestigationTicket Management

Soft Skills

Problem-SolvingCollaborationProfessional Communication

Tools & Technologies

SnowflakeAWS

Industry Keywords

Customer InquiriesTechnical Data IssuesTicket EscalationApplication Features

Tech Stack

Tools & technologies

AWSCloudSQL

About the role

Key responsibilities & impact

Respond to customer inquiries across all channels
Investigate technical data-related issues
Triage and escalate tickets to appropriate teams
Monitor and update ticket status
Support Snowflake and AWS platforms
Collaborate with other teams for issue resolution
Educate customers on application features

Requirements

What you’ll need

Strong understanding of cloud data platforms (Snowflake, AWS)
Experience in customer support or technical support role
Proficient in SQL
Ability to manage customer inquiries professionally
Collaborative and problem-solving mindset
Must have the legal authorization to work in the United States.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities