Customer Success Manager

Medisolv, Inc.

Customer Success Manager at Medisolv, guiding healthcare organizations through quality measure reporting. Building relationships, ensuring client satisfaction, and enhancing patient care quality.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality data and measurement standards while effectively managing relationships with stakeholders to enhance compliance and patient outcomes. Proficient in leveraging commercial strategies for partnership expansion and ensuring data accuracy within healthcare solutions.

Highest-signal resume keywords

Quality Data KnowledgeStakeholder Relationship ManagementCross-Selling and UpsellingRegulatory Compliance ExpertiseProactive Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Measures UnderstandingData Accuracy ManagementHealthcare Solutions ExpertisePartnership Expansion StrategiesClient Engagement Techniques

Soft Skills

Collaborative Team PlayerEmpathetic CommunicationAdaptability in Fast-Changing EnvironmentsAction-Oriented MindsetGrowth Mindset

Industry Keywords

Healthcare CompliancePatient Outcomes ImprovementStakeholder EngagementAccount Health MonitoringService Delivery Enhancement

About the role

Key responsibilities & impact

Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv’s solutions.
Leverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization’s objectives.
Safeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirements.
Combine expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv’s solutions.
Demonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levels.
Troubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challenges.
Collaborate with internal teams to address data accuracy and integrity, using expertise to educate stakeholders and improve service delivery.
Strengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retention.
Monitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client success.
Build and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challenges.
Proactively engage clients through structured meetings and business reviews, guiding them through Medisolv’s solutions and ensuring they are informed about relevant quality measures.

Requirements

What you’ll need

Action-oriented team player who finishes what they start.
Collaborative and empathetic, eager to build relationships across teams.
Flexible and adaptable in a fast-changing environment.
Growth mindset with resilience and curiosity.
Demonstrated knowledge of quality data and measurement standards is required.

Benefits

Comp & perks

Customer Success Obsession
All-Star Team Collaboration
Continuous Improvement through Curiosity & Data-Driven Learning
Courage with Kindness
Execution Focus: We Do Business, Not Just Talk Business