Wholesale Customer Service Representative

Medisca

Wholesale Customer Service Representative providing exceptional service to wholesalers and corporate accounts. Assist with orders, inventory set up, and customer complaints in a fast-paced environment.

Posted 5/5/2026full-timeRemote • Colorado, Maryland, New Hampshire, Pennsylvania, Tennessee, Texas, Vermont • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders
Support the Business Development sales team with their account requests
Process and set up inventory for accounts
Provide administrative and data integrity assistance
Set Up Sub-Accounts for Wholesale clients
Participate in the weekly team meetings and provide feedback/suggestions for improvement
Process Orders for Wholesalers and Corporate accounts
Process dropship and EDI orders for Wholesale and Corporate accounts
Verify inventory in stock & provide tracking details for orders
Follow up on shipping or FedEx discrepancies
Advise Wholesale accounts on any delays and issues with their orders
Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed
Enter Return Authorizations and request appropriate paperwork
Submit credits to be issued for clients and Wholesale accounts

Requirements

What you’ll need

Up to one (1) year experience in customer service
Minimum Cegep/College degree
Excellent communication skills required; fluent English (oral and written)
Ability to work in a fast-paced environment and to manage stress effectively
Excellent time management
Goal oriented with a drive to continuously learn
Positive language and an ability to read customer needs
Knowledge of Microsoft Office (Excel, Word and Outlook)

Benefits

Comp & perks

Work/Life Balance – PTO, vacation policy and paid statutory holidays
Invest in your health – Group Benefit plan and health savings account
Your Future is Bright – Opportunities to learn and grow within Medisca
Save for your Future – Medisca contributes to a 401k plan when you invest in the plan
Help us grow – Employee Referral Program
We like to have fun – company events throughout the year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata integrityinventory managementorder processingdropship ordersEDI orderscomplaint managementreturn authorizationscredit processing

Soft Skills

communication skillstime managementstress managementgoal orientedpositive languagecustomer needs assessment