Medisca

Sales Support Representative

Medisca

full-time

Posted on:

Location Type: Hybrid

Location: Montréal • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • The role focuses on inbound sales (50%) and administrative and data entry tasks (50%).
  • Provide support to customers regarding products, services, and company policies.
  • Assist customers by using relevant resources.
  • Help customers troubleshoot orders, account statuses, and other types of issues.
  • Communicate effectively with internal and external customers.
  • Stay up to date on new products, features, and industry trends.
  • Create and process orders in a timely manner.
  • Handle customer complaints and ensure customer satisfaction.
  • Prioritize administrative responsibilities.
  • Recommend improvements to the sales process.
  • Record and report adverse events received from healthcare professionals and patients in accordance with the company’s pharmacovigilance procedures (Canadian clients only).

Requirements

  • College diploma; a college diploma with scientific training is an asset.
  • At least one year of experience in a call center or commercial support environment, or
  • Three (3) to five (5) years of customer service experience.
  • Understanding of sales principles and customer service practices.
  • Ability to develop and grow product and service sales.
  • Strong listening skills; customer-focused and professional.
  • Analytical skills, multitasking ability, and time management.
  • Excellent teamwork, self-motivation, and interpersonal skills.
  • Demonstrates core values and the ability to build rapport, establish trust, and be authentic.
  • Knowledge of the Microsoft Office suite (Word, Outlook, Teams, Excel) required.
  • Experience working with a CRM (Creatio is an asset).
  • Excellent communication skills; fluency in French and English (spoken and written) required.
Benefits
  • Work–life balance – 37.5-hour workweek with early-finish Fridays year-round, paid time off and vacation policy.
  • Invest in your health – choice of modular plans, health spending account, and free telemedicine.
  • Your well-being matters – wellness program offered.
  • Flexible work environment – hybrid schedule with a home office reimbursement program.
  • Your future is promising – learning and career development opportunities at Medisca.
  • Save for your future – Medisca contributes to a Deferred Profit Sharing Plan (DPSP) when you contribute to RRSPs.
  • Help us grow – employee referral program.
  • A central location – free parking / public transit access; shopping centre within walking distance for lunch or groceries.
  • We like to have fun – company events throughout the year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrysales principlescustomer service practicesanalytical skillsmultitaskingtime management
Soft Skills
strong listening skillscustomer-focusedprofessionalismteamworkself-motivationinterpersonal skillsbuilding rapportestablishing trustauthenticity
Certifications
college diplomascientific training