Sales Support Representative

Medisca

Sales Support Representative at Medisca focusing on inbound sales and administrative tasks. Delivering exceptional service and troubleshooting customer inquiries in a dynamic industry.

Posted 4/17/2026full-timeMontréal • 🇨🇦 CanadaJuniorWebsite

About the role

Key responsibilities & impact

The role focuses on inbound sales (50%) and administrative and data entry tasks (50%).
Provide support to customers regarding products, services, and company policies.
Assist customers by using relevant resources.
Help customers troubleshoot orders, account statuses, and other types of issues.
Communicate effectively with internal and external customers.
Stay up to date on new products, features, and industry trends.
Create and process orders in a timely manner.
Handle customer complaints and ensure customer satisfaction.
Prioritize administrative responsibilities.
Recommend improvements to the sales process.
Record and report adverse events received from healthcare professionals and patients in accordance with the company’s pharmacovigilance procedures (Canadian clients only).

Requirements

What you’ll need

College diploma; a college diploma with scientific training is an asset.
At least one year of experience in a call center or commercial support environment, or
Three (3) to five (5) years of customer service experience.
Understanding of sales principles and customer service practices.
Ability to develop and grow product and service sales.
Strong listening skills; customer-focused and professional.
Analytical skills, multitasking ability, and time management.
Excellent teamwork, self-motivation, and interpersonal skills.
Demonstrates core values and the ability to build rapport, establish trust, and be authentic.
Knowledge of the Microsoft Office suite (Word, Outlook, Teams, Excel) required.
Experience working with a CRM (Creatio is an asset).
Excellent communication skills; fluency in French and English (spoken and written) required.

Benefits

Comp & perks

Work–life balance – 37.5-hour workweek with early-finish Fridays year-round, paid time off and vacation policy.
Invest in your health – choice of modular plans, health spending account, and free telemedicine.
Your well-being matters – wellness program offered.
Flexible work environment – hybrid schedule with a home office reimbursement program.
Your future is promising – learning and career development opportunities at Medisca.
Save for your future – Medisca contributes to a Deferred Profit Sharing Plan (DPSP) when you contribute to RRSPs.
Help us grow – employee referral program.
A central location – free parking / public transit access; shopping centre within walking distance for lunch or groceries.
We like to have fun – company events throughout the year.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrysales principlescustomer service practicesanalytical skillsmultitaskingtime management

Soft Skills

strong listening skillscustomer-focusedprofessionalismteamworkself-motivationinterpersonal skillsbuilding rapportestablishing trustauthenticity

Certifications

college diplomascientific training