Account Manager I-III

MedImpact Healthcare Systems, Inc.

Account Manager leading client relationships and project management within a pharmacy benefits management firm. Ensuring client satisfaction and operational support throughout lifecycle.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,987 - $100,628 per yearWebsite

Tech Stack

Tools & technologies

Cognos

About the role

Key responsibilities & impact

Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client
Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization
Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues
Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals
Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications
Utilizes project management skills to track milestones and deliverables, provide regular status updates to Leadership internally/externally
Effectively educates the client to MedImpact systems and processes to ensure that the client is fully oriented to MedImpact
Completes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.)

Requirements

What you’ll need

Bachelor's degree from four-year college or university or equivalent combination of education and experience
A minimum of two (2) years of account management or related client/customer service experience in a healthcare (health insurer, managed care, third party administrator, PBM, or pharmacy) setting
A minimum of one (1) plus years’ proven and demonstrated experience with Project Management or Project Coordination using best practices for project methodology
Two (2) years’ internal MedImpact experience may substitute for this requirement
Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
Level II: Bachelor's degree from four-year college or university. A minimum of four (4) years of account management or related client services experience, and at least four (4) plus years’ experience with Project Management or Project Coordination using best practices for project methodology.
Level III: Bachelor's degree from four-year college or university. A minimum of six (6) years of account management or related client services experience, and at least six (6) plus years’ experience with Project Management or Project Coordination using best practices for project methodology.
Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook
Intermediate to advanced knowledge in Visio
Pharmacy Technician license or national certification desired.
Successful completion of MedImpact Internal Certifications required within one (1) year of active employment in role (i.e., MedAccess Certification, Cognos, and Med Coaching Certification).

Benefits

Comp & perks

Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementproject managementproject coordinationclaims analysisdocumentationtesting protocolsservice performance improvementclient technical specificationsclient service experiencehealthcare regulations

Soft Skills

client relationship managementleadershipcommunicationproblem-solvingteam collaborationorganizational skillsmentoringtraining

Certifications

Pharmacy Technician licenseMedAccess CertificationCognos CertificationMed Coaching Certification