Contact Center Specialist I
MedImpact Healthcare Systems, Inc.
full-time
Posted on:
Location Type: Office
Location: San Diego • Arizona, California • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $31 per hour
Job Level
JuniorMid-Level
About the role
- Provides research support for multiple internal departments including Contact Center, Prior Authorization, Claims, Configuration Services, Pharmacy Network Management
- Provides direct member support through internet email requests
- Supports direct client requests to meet service commitments
- Ensures client requirements are being met by reviewing design set up and claims adjudication
- Provides suggestions to improve workflow processes
- Managing escalation procedures and improving customer satisfaction through prompt and accurate internal and external coordination
- Document all developments and interactions for positive resolutions
Requirements
- GED/HS Diploma and 2+ years’ experience or equivalent combination of education and experience
- Intermediate knowledge of MS Office/Word, Excel, and Outlook and aptitude for new programs
- Experience with Windows based SharePoint and database programs is also required
- Current Pharmacy Technician License or National CPhT certification without restriction preferred
Benefits
- Medical / Dental / Vision / Wellness Programs
- Paid Time Off / Company Paid Holidays
- Incentive Compensation
- 401K with Company match
- Life and Disability Insurance
- Tuition Reimbursement
- Employee Referral Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims adjudicationworkflow processesdatabase programsMS OfficeWordExcelOutlookSharePointcustomer satisfactionescalation procedures
Soft skills
research supportmember supportclient requestsinternal coordinationexternal coordinationsuggestions for improvementdocumentationpositive resolutions
Certifications
Pharmacy Technician LicenseNational CPhT certification