Mediform

Practice Manager – Customer Success, AI Healthcare Startup

Mediform

full-time

Posted on:

Location Type: Hybrid

Location: Karlsruhe • 🇩🇪 Germany

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • You bring your practical experience to bear and support medical practices from the initial setup through everyday operations: onboarding with an introductory interview, system setup and brief training, as well as ongoing support.
  • You are the primary point of contact: you record requests in a structured way, prioritize them and resolve issues yourself where possible; when needed, you coordinate quickly with Tech/Product and keep the practice transparently informed.
  • You review anonymized conversations between the AI and patients, identify patterns and pitfalls, and derive concrete improvements.
  • You proactively support practices through regular check-ins, share best practices, provide short training sessions, and recommend simple measures that noticeably reduce daily workload.
  • You improve internal workflows with practice-ready aids: onboarding checklists, short guides/FAQs, and small automations in the customer system; you also ensure clear quality standards for conversation reviews.
  • You collect feedback from practices, prepare it clearly, share it with the team, support practice testing of new features, and verify whether they work well in everyday practice.

Requirements

  • Completed vocational training or degree in the healthcare field (e.g., medical assistant/MFA, practice management, health management)
  • Experience in practice management/patient communication
  • Analytical: ability to review anonymized conversations, detect patterns and derive improvements
  • Independent and structured: able to prioritize and resolve requests; manage interfaces with Tech/Product
  • Strong didactic skills: deliver short trainings, share best practices, create brief guides; very good German (spoken and written) and good English
  • Digitally savvy: comfortable with practice management systems, open to new tools; clear documentation skills (checklists, short guides/FAQs) and ability to implement small standardizations/automations
  • Confident handling of AI-supported phone/chat solutions, including structured testing of new features
  • Service- and process-oriented; eye for efficiency and automation, with a high sensitivity to data protection/GDPR requirements
Benefits
  • Hybrid work: split between home office and our modern office in the heart of Karlsruhe
  • Flat hierarchies and short decision-making paths: you have the freedom to implement your ideas quickly
  • A highly motivated team: join an engaged environment that shapes the digital future of medical practices together
  • Professional development: we support your professional and personal growth in AI and Customer Success
  • Startup spirit: an open and innovative culture where you actively participate in decision-making and can make a real impact

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
practice managementpatient communicationanalytical skillsdidactic skillsdocumentation skillsautomationdata protectionGDPR compliance
Soft skills
independentstructuredservice-orientedprocess-orientedefficiency-focusedcommunicationproblem-solving
Certifications
vocational training in healthcaredegree in healthcare