Community Manager

Medier Agency

Community Manager leading brand engagement across social media platforms for a marketing agency. Fostering community interaction and responding to player inquiries in real-time.

Posted 5/11/2026full-timeRemote • 🇵🇹 PortugalJuniorWebsite

About the role

Key responsibilities & impact

Monitor all social channels (X, Instagram, Facebook, TikTok) to respond to player inquiries, celebrate big wins, and foster a positive community environment.
Identify and escalate complex player issues, technical bugs, or VIP inquiries to the OSMM or Customer Support teams.
Assist in the production of "on-the-fly" social content. Adapt and translate brand messaging to ensure it resonates with the sports and casino culture.
Own the technical execution of the social calendar, ensuring all approved posts are scheduled and go live accurately across all platforms.
Monitor organic post performance in real-time; identify high-performing content and flag it for the paid media team to receive "boosted" spend.
Pull monthly raw data and metrics; contribute initial insights on community sentiment and engagement trends to monthly performance reports.

Requirements

What you’ll need

Deep understanding of X, Instagram, TikTok, and Facebook algorithms and community norms.
Exceptional writing skills with the ability to adopt a specific brand "voice" (witty, professional, or high-energy).
Ability to manage multiple posting schedules without errors in copy or links.
Must be located in or willing to work from our Lisbon hub.
Internships or 1 year of experience in social media, PR, or customer-facing roles.
A passion for sports betting or online casino gaming

Benefits

Comp & perks

Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

social media managementcontent productiondata analysisperformance metricscommunity engagement

Soft Skills

exceptional writing skillsbrand voice adaptationmultitaskingproblem-solvingcommunication