Inbound Customer Service Representative
Medical Marijuana Clinic
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $57,838 - $64,392 per year
About the role
- Deliver outstanding customer service to inbound callers with professionalism and empathy.
- Assist patients by answering questions, providing information, and guiding them through clinic processes.
- Support clinic operations by accurately documenting patient interactions and escalating issues when necessary.
- Respond promptly and courteously to inbound calls from patients and prospective clients.
- Provide clear and accurate information about medical marijuana products, clinic services, and appointment scheduling.
- Identify patient needs and direct inquiries to the appropriate department or healthcare professional.
- Maintain detailed records of patient interactions, feedback, and concerns using the clinic’s CRM system.
- Collaborate with team members to ensure seamless patient experiences and resolve issues efficiently.
- Stay informed about industry regulations, product updates, and clinic policies to provide accurate guidance.
- Contribute to continuous improvement initiatives by sharing insights and feedback from patient interactions.
Requirements
- High school diploma or equivalent; additional education in health services or customer care is a plus.
- Proven experience in inbound customer service, preferably within healthcare, wellness, or related industries.
- Strong communication skills with the ability to listen actively and respond empathetically.
- Comfortable handling sensitive information with confidentiality and professionalism.
- Proficient with CRM software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Knowledge or interest in medical marijuana and wellness products is highly desirable.
- Flexible schedule availability, including occasional evenings or weekends as needed.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness benefits package.
- Opportunities for professional growth and ongoing training.
- Supportive and inclusive workplace culture focused on patient care and employee well-being.
- Employee discounts on clinic products and services.
- Flexible scheduling to promote work-life balance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedocumentationCRM softwaremultitaskingtime management
Soft Skills
communicationactive listeningempathyconfidentialityprofessionalism
Certifications
high school diplomahealth services education