Manager, Contract Administration
Thermo Fisher Scientific
Platform Administrator
Medical Guardian
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPMS SQL ServerServiceNowSQL
About the role
- - Administer and support the technical configuration, performance, and integrations of multiple business platforms (ERP, CRM, and document management and other enterprise solutions.
- - Perform advanced SQL Server administration: develop and maintain stored procedures, optimize query and system performance, manage data structures, and troubleshoot database-level issues.
- - Design, monitor and maintain system data flows and integrations, ensuring accuracy across platforms, APIs and middleware connections.
- - Conduct root-cause analysis of technical issues, collaborating with vendors and internal stakeholders to deliver long-term solutions.
- - Manage vendor relationships for supported platforms (currently Bold Group), handle escalated tickets, and coordinate recurring vendor review sessions platform performance, integrations, and infrastructure.
- - Partner with relevant cross-functional teams to ensure operational efficiency and reliability of business-critical applications.
- - Support IT leadership with system upgrades, security patches, and platform enhancements.
- - Create and maintain technical documentation, integration diagrams, data dictionaries, and runbooks for internal use.
- - Provide knowledge transfer and technical training for internal IT/admin staff on new features, integrations, or configurations.
- - Provide after-hours or on-call support during critical system events focusing on uptime and data flow continuity.
Requirements
- - Bachelor’s degree in Information Technology, Computer Science, or a related field or 4+ years of directly relevant work experience in lieu of a degree.
- - 3+ years of hands-on experience working with Microsoft SQL Server (T-SQL), including:
- - Writing and optimizing complex multi-join or large volume queries
- - Troubleshooting performance issues
- - Developing, maintaining and/or optimizing database reports
- - 3+ years of professional experience supporting ERP or enterprise systems, with a focus on backend data processes, database management, and system integrations with ownership of technical system components, data integrity workflows, and infrastructure-related support.
- - Experience with relational database design, including managing indexes, defining relationships, and implementing data access and security controls.
- - Strong analytical and technical troubleshooting skills, with demonstrated ability to resolve complex system or data issues.
- - Experience and comfort navigating cross-system issues and collaborating with IT Infrastructure teams and/or vendors as needed.
- - At least 1 year of experience using enterprise ticketing or issue tracking systems such as Jira, ServiceNow, or Asana in a platform administration role.
- - Ability to work in Hybrid Office in Philadelphia, PA 2 days per week (Tuesday and Wednesday)
- - Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Benefits
- - Health Care Plan (Medical, Dental & Vision)
- - Paid Time Off (Vacation, Sick Time Off & Holidays)
- - Company Paid Short Term Disability and Life Insurance
- - Retirement Plan (401k) with Company Match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQL ServerT-SQLstored proceduresquery optimizationdatabase managementdata integrationrelational database designdata access controlstechnical troubleshootingdata integrity workflows
Soft skills
analytical skillscollaborationproblem-solvingcommunicationknowledge transfertechnical trainingvendor managementoperational efficiencyattention to detailadaptability
