Administration

• - Administer and support the technical configuration, performance, and integrations of multiple business platforms (ERP, CRM, and document management and other enterprise solutions.
• - Perform advanced SQL Server administration: develop and maintain stored procedures, optimize query and system performance, manage data structures, and troubleshoot database-level issues.
• - Design, monitor and maintain system data flows and integrations, ensuring accuracy across platforms, APIs and middleware connections.
• - Conduct root-cause analysis of technical issues, collaborating with vendors and internal stakeholders to deliver long-term solutions.
• - Manage vendor relationships for supported platforms (currently Bold Group), handle escalated tickets, and coordinate recurring vendor review sessions platform performance, integrations, and infrastructure.
• - Partner with relevant cross-functional teams to ensure operational efficiency and reliability of business-critical applications.
• - Support IT leadership with system upgrades, security patches, and platform enhancements.
• - Create and maintain technical documentation, integration diagrams, data dictionaries, and runbooks for internal use.
• - Provide knowledge transfer and technical training for internal IT/admin staff on new features, integrations, or configurations.
• - Provide after-hours or on-call support during critical system events focusing on uptime and data flow continuity.

Platform Administrator

Principal Contract Administrator

Clinical Pharmacist, Medical Affairs – Medicare Formulary Administration

Claims Administrator

Learning Technology Administrator

Vendor Administration Manager