Customer Service Representative – Commercial Products

Medica

Customer Service Representative resolving member inquiries related to claims and benefits in a nonprofit health plan. Delivering high-quality service in a remote environment with a focus on member satisfaction.

Posted 5/27/2026full-timeRemote • Minnesota, Montana, New York, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $33,300 - $41,370 per yearWebsite

About the role

Key responsibilities & impact

Resolve service inquiries for claims, enrollment, billing, and pharmacy
Explain benefits and interpret contracts
Provide exceptional service satisfaction
Utilize service recovery process for complex situations

Requirements

What you’ll need

High School Diploma, GED or equivalent
2+ years of customer service experience
Excellent verbal and written communication skills
Ability to deliver high quality service
Advanced ability to multitask and manage time efficiently
Ability to identify process improvements

Benefits

Comp & perks

Competitive medical, dental, vision
Paid time off
Holidays
Paid volunteer time off
401K contributions
Caregiver services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceverbal communicationwritten communicationtime managementmultitaskingservice satisfactionprocess improvement

Certifications

High School DiplomaGED