Customer Service Representative – Government Products

Medica

Customer Service Representative resolving healthcare inquiries via phone, providing service satisfaction and utilizing service recovery processes in a remote role.

Posted 5/27/2026full-timeRemote • Arizona, Florida, Illinois, Kansas, Kentucky, Minnesota, Missouri, Montana, New York, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $33,300 - $41,370 per yearWebsite

About the role

Key responsibilities & impact

Resolve service inquiries for claims, enrollment, billing, pharmacy
Work telephonically
Provide exceptional levels of service satisfaction
Utilize the service recovery process to assist members in complex situations
Participate in fast-paced and rewarding environment with paid training

Requirements

What you’ll need

High School Diploma, GED or equivalent
2+ years of customer service experience
Customer Service experience in a Healthcare related setting preferred
Excellent verbal and written communication skills
Advanced ability to multi task and manage time efficiently is needed
An ability to identify process improvements

Benefits

Comp & perks

competitive medical, dental, vision
PTO
Holidays
paid volunteer time off
401K contributions
caregiver services

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceverbal communicationwritten communicationtime managementmulti-taskingprocess improvementservice recoveryproblem-solvinginterpersonal skillsservice satisfaction

Certifications

High School DiplomaGED