Customer Support

• Respond to customer inquiries by phone and email in French and German.
• Provide timely and effective resolution of customer issues and complaints.
• Manage and prioritize customer service tickets to ensure prompt resolution.
• Provide customers with information about products and services.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments to resolve complex customer issues.
• Participate in training and continuous learning to stay up to date on product knowledge and customer service best practices.

Customer Service Representative – French, German

Sachbearbeiter Kundenservice – Französisch, Deutsch

Customer Service Representative, English / German

Sachbearbeiter Kundenservice – Englisch, Deutsch