Sachbearbeiter Kundenservice – Englisch, Deutsch
medic assist
Customer Service Representative, English / German
medic assist
full-time
Posted on:
Location Type: Hybrid
Location: Bochum • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer inquiries by phone and email in English and German
- Provide timely and effective resolution of customer issues and complaints
- Manage and prioritize customer service tickets to ensure quick resolution
- Provide customers with information about products and services
- Document customer interactions and maintain accurate records
- Collaborate with other departments to resolve complex customer issues
- Participate in training and continuous learning to stay up to date on product knowledge and customer service best practices
Requirements
- Fluent in English and German
- Professional experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Excellent problem-solving skills and attention to detail
- Familiarity with customer service software and tools
- Ability to work independently and as part of a team
Benefits
- A secure position at an internationally growing company in the medical technology / IoT growth market — permanent full-time employment
- An interesting and varied role in a friendly team
- Very good public transport connections and discounted company transit tickets
- Flexible working hours with flexitime
- Option to work from home, by arrangement
- Modern office including air conditioning
- Company-sponsored training and development
- Company events
- Free beverages
- Free parking
- Employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsinterpersonal skillsproblem-solving skillsattention to detailability to manage multiple tasksability to prioritize effectivelyability to work independentlyability to work as part of a team