Medibank

Senior Business Analyst – Customer Health Navigator

Medibank

contract

Posted on:

Location Type: Hybrid

Location: Docklands • Australia

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Job Level

Senior

About the role

  • Lead business analysis activities, eliciting and documenting requirements across diverse technical and operational areas.
  • Develop clear scope, specifications, options and recommendations aligned with customer experience, brand and compliance frameworks.
  • Translate insights into process maps, logical models and solution designs that support safe, consistent care delivery.
  • Collaborate closely with Product Leads, Technology teams and stakeholders to deliver initiatives on time, on budget and to quality standards.
  • Support backlog refinement, sprint planning, release readiness and ensure traceability from requirements through to build, test and deployment.
  • Contribute to continuous improvement by enhancing workflows, enabling automation and improving UX.
  • Build strong cross‑functional relationships, advocating for customer‑centric and operationally feasible design decisions.

Requirements

  • 7+ years’ Business Analyst experience in complex digital, health or regulated environments.
  • Strong analytical, problem‑solving and documentation skills, including process mapping.
  • High digital literacy with experience in JIRA, Confluence, Miro and similar tools.
  • Experience with case management, CRM or scheduling systems.
  • Proven ability to elicit and document business and system requirements.
  • Excellent communication, stakeholder engagement and relationship‑building capability.
  • Ability to work in ambiguity and reform‑driven environments.
  • Agile or hybrid delivery experience.
Benefits
  • Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
  • Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house!
  • Right now, our employees also have a 25% discount on travel insurance.
  • 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.
  • Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check.
  • Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisrequirements elicitationprocess mappingdocumentationagile deliverysolution designworkflow enhancementautomationUX improvementstakeholder engagement
Soft Skills
analytical skillsproblem-solvingcommunicationrelationship-buildingcollaborationadaptabilitycustomer-centric designorganizational skillstime managementcritical thinking