Medibank

Customer Specialist – Sales and Retention

Medibank

full-time

Posted on:

Location Type: Hybrid

Location: Wollongong • Australia

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About the role

  • Helping customers choose the right cover by confidently guiding them through ahm products and matching solutions to their needs.
  • Taking proactive steps to retain customers — understanding their concerns, offering alternatives, and finding outcomes that keep them with us.
  • Listening like a pro and solving problems with heart.
  • Communicating clearly, kindly, and confidently.
  • Thinking on your feet and making smart, customer-first decisions.
  • Teaming up with awesome colleagues to share ideas and support each other.
  • Spotting ways we can do things better – and helping make it happen.

Requirements

  • No degree needed – just bring your passion!
  • A people-person with a passion for helping others.
  • Someone who’s curious, adaptable, and always up for a challenge.
  • A team player who’s not afraid to take the lead when needed.
  • Great communication skills (bonus points if you’ve helped people before – in any setting!).
  • A positive attitude and a willingness to learn – we’ll teach you the rest!
Benefits
  • Work from home or the office – we’re all about flexibility.
  • Extensive training provided including online, facilitator led, and on the job.
  • Learning & development programs to help you grow your career.
  • Fun team culture – think virtual hangouts, shout-outs, and a whole lot of team spirit.
  • Generous leave options so you can recharge when you need to.
  • WorkBetter by Medibank — access virtual GP, psychology support, health coaching & more.
  • Subsidised health cover + fully covered Healthy Living Extras for proactive wellbeing.
  • Good Health Day — an extra day off each year to recharge your way.
  • Holistic wellbeing support — health checks, pregnancy & parenting support, plus 24/7 access to our Employee Health Support Line.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproblem solvingcommunicationteamworkadaptabilityleadershipcuriositypositive attitudepassion for helping othersdecision making