Customer Service and Sales Consultant
Medibank
full-time
Posted on:
Location Type: Hybrid
Location: Charlestown • 🇦🇺 Australia
Visit company websiteSalary
💰 A$63,660 per year
Job Level
Mid-LevelSenior
About the role
- Help customers choose the right health cover and services.
- Support them across multiple channels – in-store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.
- Solve everyday challenges and share ideas to improve how we work.
Requirements
- You don’t need health insurance experience – we’ll teach you that.
- If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.
- Great at building rapport and explaining things clearly.
- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.
- Detail-focused and committed to protecting customer privacy.
Benefits
- Health & Wellbeing: WorkBetter by Medibank – access virtual GP consultations, psychology support, health coaching, and more.
- Subsidised private health insurance and fully subsidised Healthy Living Extras.
- Good Health Day – an extra day off each year to recharge.
- Holistic wellbeing support including health assessments, pregnancy and parenting support, and 24/7 Employee Health Support Line.
- Leave for life’s moments: Paid parental leave, volunteer leave, community leave, and cultural leave options.
- Growth & Development: Career pathways, learning programs, and opportunities to innovate.
- Inclusive culture: Seven Employee Networks supporting diversity and belonging.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicesalescommunity engagementbuilding rapportclear communicationadaptabilityproactivitydetail-orientedtrust-buildingproblem-solving