CMDB Administrator
Medibank
full-time
Posted on:
Location Type: Office
Location: Docklands • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureITSMServiceNow
About the role
- Administer and maintain the ServiceNow CMDB, ensuring data integrity and performing regular audits
- Configure ServiceNow Discovery and integrate CMDB with external systems to automate and enrich data
- Develop and enforce CMDB policies, standards, and ensure alignment with ITIL best practices
- Partner with ITSM process owners and ServiceNow teams to optimize CMDB usage and functionality
- Create dashboards, analyse trends, and provide insights to improve configuration management practices
Requirements
- ServiceNow Certified System Administrator (CSA) certification is required
- IT Operations Management (CIS-ITOM) certification is highly desirable
- Hands-on experience with ServiceNow CMDB, Service Mapping, and Discovery
- Strong knowledge of CI Class Hierarchy, Identification & Reconciliation Rules, and CMDB Health
- Expertise in CMDB concepts (CIs, relationships, classes, attributes) and ITIL Configuration Management processes
- Experience integrating CMDB with external tools (e.g., SCCM, AWS/Azure) via APIs/MID Server
- Skilled in debugging Discovery issues, log analysis, and performance optimization
- Excellent analytical, problem-solving, and communication skills
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow CMDBService MappingDiscoveryCI Class HierarchyIdentification & Reconciliation RulesCMDB HealthAPIsMID Serverdebugginglog analysis
Soft skills
analytical skillsproblem-solving skillscommunication skills
Certifications
ServiceNow Certified System Administrator (CSA)IT Operations Management (CIS-ITOM)