Account Manager, Publisher Success

Mediavine

Account Manager ensuring long-term publisher success at Mediavine, a leading ad management company. Focusing on client satisfaction, account performance, and optimizing revenue opportunities.

Posted 6/29/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing publisher relationships, utilizing data analysis for tailored recommendations, and maintaining effective communication to drive retention and growth. Proficient in using CRM tools and collaboration platforms to enhance client success and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementPublisher Relationship BuildingData Analysis and Trend AssessmentGoogle Suite ProficiencyCRM Experience (Hubspot, Salesforce)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTrend AnalysisPerformance ReportingCohort Data UtilizationClient Relationship Management

Soft Skills

Critical ThinkingTime ManagementOrganizational SkillsWritten CommunicationVerbal Communication

Tools & Technologies

Google SuiteSlackHubspotSalesforce

Industry Keywords

Publisher-Facing RoleClient RetentionTeam CollaborationRemote Work ExperienceMediavine Experience

About the role

Key responsibilities & impact

Manage an established portfolio of publishers, focusing on retention and growth.
Take on new accounts, build rapport, and foster trust and long-term partnerships.
Proactively assess potential risks of churn and implement solutions to ensure ongoing success.
Advocate for publisher needs, addressing feature and data requests, reporting, and tools.
Use cohort data, trend analysis, and projections to provide tailored recommendations.
Deliver periodic business reviews and performance reports.
Maintain consistent and personalized communication with each publisher.
Monitor client social accounts to celebrate publisher successes and milestones.
Collaborate with Support Specialists and Engineers to resolve day-to-day issues.
Surface trends across accounts, ensuring key information is shared and escalated when necessary.
Maintain expert-level knowledge of Mediavine’s products and services to suggest relevant features.
Track and analyze performance results to identify opportunities for improvement.
Perform other duties as assigned.

Requirements

What you’ll need

2+ years of experience in Customer Success or a related field
Mediavine experience preferred
Experience working remotely in a distributed team environment
Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships
Strong proficiency with Google Suite
Experience with communication platforms like Slack
Experience working with a CRM such as Hubspot, Salesforce, etc
Initiative and a drive to go above and beyond for each publisher
Strong critical thinking and analytical skills to tailor recommendations effectively
Excellent time management and organizational skills, capable of handling multiple tasks
Exceptional written and verbal communication skills
A positive attitude, strong work ethic, and a commitment to teamwork
The ability to present data persuasively and make informed recommendations
Availability to travel to on-site locations for team retreats and the annual all hands events approximately 20% of the time

Benefits

Comp & perks

100% remote
Comprehensive benefits including Health, Dental, Vision and 401k match
Generous paid time off
Wellness and Home Office Perks
Up to 12 weeks of paid Parental Leave
Inclusive Family Forming Benefits
Professional development opportunities
Travel opportunities for teams, our annual All Hands retreat as well as industry event