Client Services Representative

• Serve as the client’s trusted advisor and problem solver on digital trust, safety, and ad-tech solutions to drive retention, lifetime value, and growth, by influencing strategy through growth-minded consultative selling, solution mapping, and optimizing TMT offerings.
• Subject-matter expert on TMT’s products for clients and prospects, partnering with Sales to close opportunities while ensuring timely, successful delivery of solutions aligned with client needs and objectives.
• Identify and execute upsell and cross-sell opportunities by delivering measurable value through data-driven insights.
• Foster long-term client relationships through proactive weekly strategic and operational consultations, culminating in formal business reviews and presentations.
• Communicate progress of monthly/quarterly initiatives clearly to internal and external stakeholders.
• Use data to tell a compelling story by defining success metrics and translating complex analytics into clear business outcomes for both clients and internal stakeholders.
• Forecast and manage an account portfolio, assessing financial gains, risks, and optimization actions to maximize portfolio health.
• Assist with contract renewal strategy, analysis, and new pricing proposals.
• Advocate for client needs with Product, informing roadmaps and strengthening market differentiation.
• Maintain deep knowledge of AdTech dynamics (SSPs, DSPs, publishers, commerce media) and industry trends to identify growth opportunities and inform strategy.

Senior Client Services Manager

Client Support Coordinator I

Manager, Client Service

Senior Executive, Client Services

Client Services Manager

Client Services Manager