Technical Customer Support
Mediastream
full-time
Posted on:
Location Type: Office
Location: Mostar • 🇧🇦 Bosnia and Herzegovina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handling of customer support inquiries through various channels
- Incident management while maintaining customer satisfaction
- Maintaining functionality of various system components
- Updating internal support documentation and creation of relevant knowledge base articles
- Identifying customer requirements and providing aid while using specific system functionalities
- Reporting system deficiencies to relevant product departments
- Maintaining multiple communication channels between different stakeholders
- Monitoring of system performance
Requirements
- Customer service skills - previous experience is a plus
- Strong analytical and problem-solving skills
- High-level proficiency in both spoken and written English
- Experience in gambling/betting industry
- Troubleshooting skills (hardware, software, operating systems, networking, etc)
- Basic knowledge of web technologies
- Strong interpersonal and communication skills
- Time management, multitasking, and task prioritization skills
- Basic knowledge of Microsoft Office suite & support ticketing systems
- General interest in Sports
Benefits
- Flexible working hours
- Company and team events
- Ongoing training and further education
- An energetic atmosphere and opportunity to grow within and with the company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingweb technologiessystem performance monitoringincident managementcustomer supportsupport documentationknowledge base creation
Soft skills
customer serviceanalytical skillsproblem-solving skillsinterpersonal skillscommunication skillstime managementmultitaskingtask prioritization