Mediastream

IT Support

• Handling of customer support inquiries through various channels
• Incident management while maintaining customer satisfaction
• Maintaining functionality of various system components
• Updating internal support documentation and creation of relevant knowledge base articles
• Identifying customer requirements and providing aid while using specific system functionalities
• Reporting system deficiencies to relevant product departments
• Maintaining multiple communication channels between different stakeholders
• Monitoring of system performance

Technical Customer Support