Operations

• Oversee a team of Data Associates responsible for ad classification, product catalog management, and creative attribution.
• Supervise, coach, and develop team members; train new hires and ensure adherence to classification guidelines and tools.
• Monitor and manage team performance against KPIs including throughput, accuracy, and quality benchmarks.
• Conduct regular quality reviews and provide actionable feedback to ensure data accuracy and consistency.
• Serve as the first point of escalation for workflow or process-related issues and proactively resolve problems.
• Coordinate team scheduling, task assignment, and workload balancing to meet daily and weekly targets.
• Identify workflow inefficiencies and partner with managers, automation teams, and governance specialists to improve processes.
• Ensure compliance with governance standards, documentation, and reporting requirements; report team status and metrics to management.
• Drive continual process improvements and implement documented workflow or tool improvements.
• Foster a culture of accountability, collaboration, and continuous improvement; achieve success measures for accuracy, productivity, and quality.

Team Lead, Data Operations

Building Operations, Transport Services

Engineer – Application Operations

Senior TechOps Defender

Manager – Operations, Facilities and Hospitality Services

Program Specialist – Operations, Contingent Workforce and Vendor Programs