Media Plan GmbH

Support Engineer

• Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users
• Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs
• Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution
• Install, configure, and troubleshoot software applications and endpoint management tools
• Document solutions, create knowledge base articles, and maintain standard operating procedures
• Maintain employee IT profiles and ensure each user’s computer remains compliant with company IT and security policies
• Identify recurring issues and recommend process or system improvements
• Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software.

IT Support Engineer