Director of Account Management

MedCerts

Director leading B2B account management and growth for MedCerts, an online healthcare and IT training provider. Driving partner retention, enrollment, revenue, and workforce outcomes.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesLead💰 $91,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B account management, workforce development, and strategic partnership growth, with a strong focus on revenue retention and student outcomes. Proven ability to lead teams, optimize operational processes, and advise senior leaders on education solutions.

Highest-signal resume keywords

B2B Account ManagementWorkforce DevelopmentTeam LeadershipSalesforce CRMAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRevenue GrowthPerformance MetricsForecastingPipeline ManagementRetention StrategiesContent LicensingCredit For Prior LearningStudent OutcomesEnrollment Strategies

Soft Skills

Excellent CommunicationJudgmentCoachingCollaborationAdvisory Skills

Tools & Technologies

Salesforce

Industry Keywords

Higher EducationHealthcare WorkforceWorkforce GrantsTitle IVWIOAEmployer-Funded TrainingStackable CredentialsAllied HealthWorkforce BoardsAcademic Partnerships

About the role

Key responsibilities & impact

Lead the MedCerts B2B account management function
Manage, coach, and develop the Strategic Account Management team against account plans and performance metrics
Optimize and manage the account management playbook and standard operating procedures
Run pipeline, retention, and account-health reviews and hold the team accountable to revenue and student-outcome targets
Own onboarding and launch for new B2B partners through first enrollments and student outcomes
Coordinate with Enrollment, Marketing, IT, Operations, and Finance to launch partner programs
Own retention and expansion across employer, workforce, and academic partners
Build account growth plans to increase enrollments, revenue per partner, completion, and placement outcomes
Identify and close expansion opportunities, including new programs, content licensing, credit for prior learning, and additional cohorts
Advise senior employer, workforce, and academic leaders on workforce and education solutions
Guide partners through WIOA, workforce grants, Title IV, Workforce Pell, and employer-funded training pathways
Position MedCerts as a long-term workforce partner and support partners’ talent strategies
Own portfolio revenue, retention, and enrollment targets and forecast in Salesforce
Report pipeline, launches, and account health to executive leadership and surface risks and opportunities

Requirements

What you’ll need

At least 10 years in workforce development, higher education, healthcare workforce, or B2B education and training
Minimum 5 years leading and developing a team
Track record leading account management, partnership, or sales teams to revenue, retention, and growth targets
Experience advising senior leaders across employer, workforce board, or academic settings on multi-stakeholder workforce or education solutions
Strong analytical, forecasting, and CRM discipline, ideally in Salesforce
Excellent written and verbal communication
Judgment to represent MedCerts with executive-level partners
Bachelor’s degree preferred, not required
Direct experience in allied health or healthcare workforce development preferred
Established relationships across health systems, workforce boards, or higher education preferred
Familiarity with content licensing, credit for prior learning, articulation agreements, and stackable credentials preferred
Ability to work normal business hours, approximately 8:30am–5:00pm
Willingness to travel approximately 10–20% for partner meetings, launches, and industry events

Benefits

Comp & perks

Eligible employees may receive a bonus
Robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off
Remote work arrangement
Reasonable accommodation available for applicants with disabilities