Medavie

Director

• Oversee and support facility operations, office services, and distribution/print services
• Direct employee engagement, development, and corporate value activations
• Manage facility and operational planning including space planning and office design
• Negotiate leases and office equipment contracts
• Ensure effective business continuity plans and operational standards

Director, Office Services

Customer Support

• Provide support and service to our members.
• Opportunity to effectively problem solve and contribute positively to a team environment.
• Provide the highest level of customer service possible.

Insurance Customer Service Representative

• Provide support and service to our providers and members
• Ensure that the person making the inquiry receives the highest level of customer service possible
• Participate in an extensive virtual paid training program ensuring preparedness to take calls
• Contribute positively to a team environment

Bilingual Customer Service Representative – Federal

• Respond to requests related to health care benefits, program eligibility, and other general inquiries
• Ensure all necessary information is obtained to process authorization requests and resolve issues
• Liaise directly with medical consultant(s) and health care professionals for clarifications on requests

Bilingual Customer Service Analyst

Security Engineer

• Building strong relationships across HR, Payroll, Benefits, and IT to ensure security aligns with business needs
• Acting as a trusted advisor on Workday security best practices
• Partnering with stakeholders to support secure and efficient HCM processes
• Configuring and maintaining Workday security roles, groups, and domain/business process security policies
• Implementing role-based, user-based, intersection, and segment-based security groups
• Conducting regular audits and access reviews to ensure compliance and data integrity
• Responding to operational security requests and troubleshooting access issues
• Validating security configurations during Workday release cycles
• Maintaining comprehensive documentation of security policies and audit logs
• Ensuring security supports key HCM processes such as hiring, terminations, and benefits enrollment
• Aligning security with Canadian HR and payroll compliance requirements
• Providing training and guidance to HR analysts and business users
• Preparing clear documentation and security guidelines
• Presenting recommendations and findings to stakeholders
• Facilitating workshops and training sessions on security best practices
• Managing deliverables and schedules independently to ensure timely completion of security tasks and audits

Director, Office Services

Insurance Customer Service Representative

Bilingual Customer Service Representative – Federal

Bilingual Customer Service Analyst

Senior Workday Security, HCM Analyst