Bilingual Customer Service Representative

Medavie

Bilingual customer service representative supporting Canadian health insurance providers and members remotely. Resolving inquiries through phone and email while navigating multiple software applications in English and French.

Posted 8/12/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$40,254 - CA$45,285 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and effective communication in both English and French. Proficient in navigating multiple software applications while maintaining attention to detail in a contact center environment.

Highest-signal resume keywords

Bilingual Communication (English and French)Customer Service ExperienceProblem-Solving AbilityTechnical AptitudeContact Centre Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceMultitaskingSoftware NavigationAttention to DetailProblem-Solving

Soft Skills

Clear CommunicationTeam CollaborationCustomer-Focused Attitude

Tools & Technologies

Computer ApplicationsHeadset

Certifications & Qualifications

Reliability Status Clearance (Enhanced Level B)FingerprintingCriminal Record CheckCredit Check

Industry Keywords

Contact CentreHealth ServicesCustomer Support

About the role

Key responsibilities & impact

Provide support and service to providers and members in the federal contact center
Serve as the first point of contact for inquiries
Effectively problem-solve and contribute positively to a team environment
Ensure callers receive the highest possible level of customer service
Support callers while navigating multiple software applications
Understand callers’ needs and determine effective results
Communicate with customers and internal stakeholders in English and French
Work scheduled 7.5-hour shifts Monday to Friday, including evening shifts after training

Requirements

What you’ll need

Ability to work varying shifts between 7am and 10pm Monday to Friday
Customer-focused attitude
Clear, concise, and friendly communication through email and phone
Training and education and/or relevant working experience in customer service or health
At least a high school diploma
Ability to concentrate and maintain high attention to detail
Ability to sit while using a computer and headset for prolonged periods
Strong technical aptitude
Ability to multitask and navigate multiple software applications simultaneously
Problem-solving ability and ability to learn quickly
Fluently bilingual in English and French, written and verbal
Reliability Status Clearance (Enhanced Level B) required
Fingerprinting, Criminal Record Check, and Credit Check required
Must have resided in Canada for at least 5 years
Must hold Permanent Resident or Citizenship Status
Private, secure, quiet, distraction-free home working area with locked doors and controllable environment
Approved home internet network
Contact Centre experience is successful in this environment; 2+ years is noted as advantageous for success

Benefits

Comp & perks

Monday to Friday shifts ending at 10 pm AT
No overnights
No weekends
Extensive virtual paid training program
Permanent full-time position with opportunity to grow
Flexible work arrangements and work-life balance
Remote and hybrid work options
Comprehensive health, vision and dental plan, 100% employer paid effective on the first day
100% employer-matched Defined Contribution Pension Plan
Annual Incentive Bonus
Paid vacation
Gifted week of vacation in the first year
Optional Vacation Purchase Program
Personal learning and growth opportunities
Career development opportunities
Supportive leadership, training, and team resources