Service Desk Analyst

Medavie

Service Desk Analyst providing first level technical support through calls and tickets for Medavie Health NL. Collaborating in a supportive environment to resolve technical issues and improve healthcare services.

Posted 5/14/2026full-timeSt. John's • 🇨🇦 CanadaJunior💰 CA$50,000 - CA$59,800 per yearWebsite

About the role

Key responsibilities & impact

Provide first level technical support to internal and external staff through inbound calls and portal self-service tickets.
Solve both routine and complex technical issues using a priority-based ticketing system.
Log, triage, troubleshoot, and resolve technical incidents and service requests in our service management system.
Escalate unresolved incidents and requests to next level support.
Research and document resolutions in an online IT knowledge database.

Requirements

What you’ll need

Applicants must possess a post-secondary education in a computer technology related program, or equivalent experience.
1 to 3 years’ experience in a customer service environment in a technical support role.
Strong written and spoken communication skills and troubleshooting/problem-solving ability.
Bilingual (English & French) is required to perform the duties of this role.
Familiarity with Active Directory, Powershell, Windows 10 policies and administration, and Cherwell would be an asset.
Reliability Status Clearance (Enhanced Level B) required.

Benefits

Comp & perks

In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs.
Healthy work-life balance with schedules based on rotating shifts.
Opportunities to develop your future career goals.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingproblem-solvingticketing systemservice managementActive DirectoryPowershellWindows 10Cherwell

Soft Skills

communication skillscustomer servicereliability

Certifications

Reliability Status Clearance (Enhanced Level B)