Manage and perform various administrative tasks independently.
Ensure tasks are completed in a timely and thorough manner.
Validate changes and keep systems running smoothly (reporting, data, evaluations).
Update data in internal systems, including peer reviews.
Document and update administrative procedures and client requirements.
Suggest process enhancements and support automation of work methods.
Act as the first point of contact for clients by providing professional service and communicating clearly.
Respond to client requests, follow up as required, and meet established timelines.
Identify gaps in quality and efficiency.
Create client-focused, tested and proven solutions.
Promote a continuous improvement approach.

Requirements

College diploma, university degree or relevant experience in requirements analysis.
Two years of relevant experience.
Good knowledge of group insurance plan administration and ability to learn new systems.
Very good knowledge of Excel and Office Suite and ability to manipulate and organize data.
Knowledge of VBA/SQL interfaces and languages is an asset.
Expert ability to assemble, analyze and evaluate data of medium to high complexity.
Ability to establish and maintain professional relationships.
Excellent skills in customer approach.
Ability to organize work and information methodically to execute critical tasks in compliance with deadlines.
Must be fluently bilingual in both written and spoken English and French.

Benefits

A health and dental care plan that is 100% employer‑paid from the first day
A performance bonus program
A culture that strongly supports employee learning and professional development
Work–life balance that includes flexible schedules and the possibility of working from home
An environment focused on employee well‑being, with health assessment tools and funding for sports and wellness‑related activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

requirements analysisExcelOffice SuiteVBASQLdata analysisdata evaluationdata manipulationprocess enhancementautomation

Soft Skills

communicationcustomer servicerelationship managementorganizational skillstime managementproblem-solvingcontinuous improvementattention to detailprofessionalismbilingual communication

Certifications

college diplomauniversity degree