Senior Manager, Payer Enrollment Strategy – Operations

Medallion

Senior Manager overseeing payer enrollment strategy and operations at Medallion. Leading a team to ensure client satisfaction and operational excellence in national healthcare technology.

Posted 5/16/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end enrollment outcomes for your customer portfolio – from application through completion – and be accountable for SLA performance, client satisfaction, and team throughput
Manage an on/offshore team of enrollment specialists: set clear goals, build capacity plans, run performance rhythms, and develop talent
Serve as the primary operational point of contact for your customers; lead recurring and ad hoc client calls, own escalation resolution, and communicate proactively on risks and delays
Establish and track the metrics that matter – SLA attainment, cycle time, error rates, team utilization – and build the reporting infrastructure to see them clearly
Conduct regular SLA and workflow reviews; triage and prioritize work based on urgency, client impact, and business criticality
Identify and resolve root causes of client issues by coordinating cross-functional teams; close the loop with clients with speed and professionalism
Map your operational workflows to find upstream and downstream leverage points – where handoffs break, where data is re-entered manually, where exceptions burn disproportionate time
Partner with engineering and product to scope and ship automation, tooling improvements, and scalable process changes
Translate operational patterns into structured recommendations; contribute to the broader playbook that scales across the team

Requirements

What you’ll need

5+ years in strategy & operations, bizops, management consulting, or a similarly rigorous operational environment – you know complex, metrics-driven operations are run successfully
2+ years managing teams, including performance management, goal-setting, and team development
Demonstrated ability to diagnose operational problems, build structure around ambiguity, and drive cross-functional solutions
Strong analytical instincts – comfortable with owning a KPI dashboard, spotting trends, and building the case for process change
Excellent written and verbal communication; you can run a client call and write a crisp exec summary with equal confidence
Experience working with operational tooling (e.g. Airtable, Google Workspace, or similar); comfort picking up new systems quickly
Curiosity and speed-to-competence in a new domain – you don't need to know Payer Enrollment on day 1, but you're confident you will know it by day 90.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Medallion Website LinkedIn All Job Openings 51 - 200 employees Founded 2020 ⚕️ Healthcare Insurance ☁️ SaaS 🤖 Artificial Intelligence 🔥 Funding within the last year 💰 $43M Series C - Medallion on 2025-08 Healthcare Insurance
SaaS
Artificial Intelligence Medallion is an AI-powered healthcare operations company that provides a SaaS platform to automate provider credentialing, payer enrollment, licensing, privileging, and ongoing monitoring. The platform uses machine learning and real-time automation to extract and standardize data, manage payer-specific and state rules, run automated follow-ups, and ensure compliance with NCQA and TJC standards—reducing costs and accelerating provider onboarding. Medallion serves payers, provider groups, health systems, RCM organizations, and digital health companies with a focus on lowering administrative burden and improving network readiness. Senior Manager, Payer Enrollment Strategy – Operations 🔥 11 minutes ago 🇺🇸 United States – Remote 💵 $120k - $160k / year ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own end-to-end enrollment outcomes for your customer portfolio – from application through completion – and be accountable for SLA performance, client satisfaction, and team throughput
Manage an on/offshore team of enrollment specialists: set clear goals, build capacity plans, run performance rhythms, and develop talent
Serve as the primary operational point of contact for your customers; lead recurring and ad hoc client calls, own escalation resolution, and communicate proactively on risks and delays
Establish and track the metrics that matter – SLA attainment, cycle time, error rates, team utilization – and build the reporting infrastructure to see them clearly
Conduct regular SLA and workflow reviews; triage and prioritize work based on urgency, client impact, and business criticality
Identify and resolve root causes of client issues by coordinating cross-functional teams; close the loop with clients with speed and professionalism
Map your operational workflows to find upstream and downstream leverage points – where handoffs break, where data is re-entered manually, where exceptions burn disproportionate time
Partner with engineering and product to scope and ship automation, tooling improvements, and scalable process changes
Translate operational patterns into structured recommendations; contribute to the broader playbook that scales across the team 🎯 Requirements
5+ years in strategy & operations, bizops, management consulting, or a similarly rigorous operational environment – you know complex, metrics-driven operations are run successfully
2+ years managing teams, including performance management, goal-setting, and team development
Demonstrated ability to diagnose operational problems, build structure around ambiguity, and drive cross-functional solutions
Strong analytical instincts – comfortable with owning a KPI dashboard, spotting trends, and building the case for process change
Excellent written and verbal communication; you can run a client call and write a crisp exec summary with equal confidence
Experience working with operational tooling (e.g. Airtable, Google Workspace, or similar); comfort picking up new systems quickly
Curiosity and speed-to-competence in a new domain – you don't need to know Payer Enrollment on day 1, but you're confident you will know it by day 90. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Product Experience Owner – Verint Operations Manager 🔥 50 minutes ago Gainwell Technologies 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Operational Product Experience Owner responsible for enterprise Verint Operations Manager platform within Gainwell. Focused on managing operational roadmap and workflow optimization. 🇺🇸 United States – Remote 💵 $80.6k - $115.2k / year 💰 Grant on 2023-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Senior Commissions & Order Operations Manager 🔥 1 hour ago Backblaze 201 - 500 🛍️ eCommerce 🏢 Enterprise Website LinkedIn All Job Openings Sr. Manager of Commissions & Order Operations overseeing deal desk processes at Backblaze. Managing commission payouts, approvals, and revenue operations for cloud storage leader. 🇺🇸 United States – Remote 💵 $150k - $165k / year 💰 $5M Series A on 2012-07 ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Manager, Field Operations 🔥 2 hours ago Airbnb 5001 - 10000 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Manager of Field Operations for Airbnb leading supply acquisition and optimization strategies in the Southeast & Gulf region. Collaborating with teams to achieve business performance goals. 🇺🇸 United States – Remote 💵 $160k - $200k / year 💰 Post-IPO Equity on 2020-12 ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor Payments Operations Analyst 🔥 3 hours ago Factorial 501 - 1000 👥 HR Tech ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Payments Operations Analyst ensuring operational efficiency in the cash flow management for fintech. Leading daily cash processes with focus on internal and external collaboration. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Senior Director, Operations Readiness 🔥 4 hours ago Ensemble Health Partners 5001 - 10000 ⚕️ Healthcare Insurance ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Senior Director overseeing healthcare revenue cycle operations at Ensemble, driving strategic initiatives and ensuring successful project delivery across the organization. 🇺🇸 United States – Remote 💵 $122k - $184k / year 💰 Private Equity Round on 2022-03 ⏰ Full Time 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SLA performanceKPI dashboardmetrics-driven operationsperformance managementgoal-settinganalytical skillsprocess changeoperational problem diagnosiscross-functional solutionsreporting infrastructure

Soft Skills

client satisfactionteam developmentcommunicationcuriosityproblem-solvingleadershiporganizational skillsperformance managementadaptabilitycollaboration