Medallion Bank

Content Marketing Manager

• Own and execute Medallion Bank’s content marketing strategy aligned with brand standards, business objectives, and the full customer journey.
• Plan, create, and manage high-quality written and multimedia content including website copy, blogs, email campaigns, newsletters, video scripts, and educational assets.
• Collaborate with subject matter experts to create compliant educational content related to lending products, home improvement financing, and recreational lending.
• Optimize content for organic search, AI discovery, engagement, and conversion performance.
• Develop and maintain brand voice, tone, and messaging guidelines to ensure consistency across all owned and earned channels.
• Serve as primary owner of the corporate website and HubSpot landing pages, overseeing content updates, UX/UI consistency, performance optimization, and regulatory disclosures.
• Develop and manage branded marketing collateral including brochures, flyers, direct mail, trade show materials, and presentations.
• Oversee end-to-end video and multimedia production including briefing, scripting, production coordination, editing, and distribution.
• Monitor brand sentiment and online reputation across social media, review platforms, and digital channels, escalating and responding as appropriate.
• Support public relations efforts including press releases, announcements, and coordination with industry media partners.
• Leverage analytics and reporting to inform content optimization, editorial planning, and ongoing improvements.
• Manage external vendors and agencies including design, video production, and web development partners.
• Partner closely with Sales, Product, and Compliance teams. Support campaign launches, events, product initiatives, and seasonal promotional strategies. Demonstrate flexibility and ownership in supporting priorities that further the success of the bank.

Attorney

• Assist legal team in documenting and filing of loan bankruptcy materials.
• Responds to calls, concerns, and correspondence for bankruptcy.
• Monitor accounts throughout the bankruptcy process.
• Ensures full compliance with loan bankruptcy regulations, and verifies the bankruptcy is secured.
• Upon notification that a borrower has filed bankruptcy review the documents and schedules associated with that filing.
• File a Proof Of Claim
• Ensure the treatment of our loan and collateral is fair.
• Monitor the bankruptcy process through Discharge to ensure disbursements are being received in a timely manner from the bankruptcy trustee.
• As appropriate file Objections, Motions For Relief.
• May work with outside attorneys to represent the organization and to ensure proper steps are taken with regards to the bankruptcy proceeding.
• Reviews attorney or third-party invoices for accuracy.
• Researches and verifies borrower payment history and resolves payment posting discrepancies.
• Respond to received subpoena’s or summons appropriately.
• Identify process gaps and make recommendations for continuous improvement and implement solutions approved by management.
• Work with repossession agents as necessary to file Replevin.

Bankruptcy and Legal Clerk

Customer Success Manager

• Responsible for maintaining productive, volume-producing relationships with our client relationships, primarily by telephone and email.
• Shared responsibility for training new and existing client relationships in all aspects of the application and funding process.
• Develop and increase existing client relationships and customer satisfaction to increase loan volume.
• Will interact with other bank employees to resolve client relationship issues.
• Participate in successful hand-offs of new and re-engaged relationships from the Sales teams.
• Focusing on establishing appropriate expectations and identifying opportunities to train our client relationships on lending guidelines and processes.
• Build relationships and ensure customer satisfaction, taking the lead in helping client relationships achieve full integration and implementation of our financing program into the organization’s operating procedures.
• Provide superior level of customer service to both internal and external contacts, maintaining relationships for long-term effectiveness, not short-term outcomes.
• Document accurate client information in Salesforce and other systems gathered through frequent contact and interactions.
• Ensuring our client relationships have up to date recreation program materials.
• Provide feedback to the manager relating to market findings as needed.

Customer Success Specialist

Marketing

• The Digital Channel Manager (Marketing) is responsible for the strategy, execution, and optimization of Medallion Bank’s digital lead generation channels, with a primary focus on paid search, affiliate marketing, SEO, social media, and emerging digital acquisition channels.
• Own performance across paid search (Google Ads/Bing), affiliate, SEO, paid & organic social, retargeting, and other emerging digital channels.
• Manage paid search campaigns end-to-end, including keyword strategy, ad copy, landing page alignment, bid strategy, and A/B testing.
• Partner with external agencies and internal stakeholders to drive efficient CPCs, MQL, and SQLs, and maintain lead quality standards.
• Manage affiliate and publisher relationships, sourcing new partners while optimizing existing programs.
• Monitor traffic quality, fraud prevention, attribution accuracy, and ROI across affiliate channels.
• Partner with IT and other external vendors to drive SEO strategy, technical enhancements, and content optimization.
• Support paid and organic social initiatives that drive lead capture and mid-funnel engagement.
• Own digital funnel reporting from click to lead to activation, working closely with Sales and Marketing Operations.
• Leverage CRM and marketing automation platforms (e.g., HubSpot, or comparable tools) to route, score, and nurture leads.
• Maintain disciplined documentation and approvals for creative, messaging, and disclosures.

Digital Channel Manager – Marketing

Business Intelligence Developer

• Responsible for assessing and visualizing the bank’s data
• Responding to requests for data and reports
• Ensuring reliable and accurate business intelligence offerings
• Design, develop, and maintain enterprise-level semantic data models using best practices
• Develop complex DAX measures and calculated columns to support key lending metrics
• Build and maintain Power BI dataflows and self-service data models
• Partner with business stakeholders across departments to translate analytical needs
• Serve as a trusted analytical resource as new products are evaluated
• Publish, manage, and govern datasets, dashboards, and reports within Power BI
• Collaborate with data engineering and IT teams
• Establish and maintain documentation for data models and reporting standards
• Continuously evaluate and implement enhancements to reporting capabilities
• Write and interpret SQL queries to extract and validate data
• Conduct trend analysis, cohort comparisons, and portfolio diagnostics

Business Intelligence Analyst

Accountant

• Responsible for supporting the Chief Financial Officer and VP, Controller in carrying out the responsibilities of the finance/accounting department.
• Prepares general ledger entries by maintaining records and files, reconciling accounts.
• Prepares payments by accruing expenses; assigning account numbers; requesting disbursements.
• Develops and implements accounting procedures by analyzing current procedures, recommending changes.
• Answers accounting and financial questions by researching and interpreting data.
• Protects organization's value by keeping information confidential.
• Accomplishes accounting and organization mission by completing related results as needed.
• Perform monthly loan reconciliations, calculate statistical data.
• Prepare, review and analyze monthly financial statements; assist in the month end, quarter-end and year-end closing processes.
• Identify opportunities for improvement and make constructive suggestions for change; manage the process of innovative change effectively.
• Perform other duties as assigned. May assist in other areas of the department as experience and time allows.

Staff Accountant

Full-stack Engineer

• The Senior Software Engineer is responsible for translating business requirements to technical specifics and developing full stack software architecture and design.
• Responsibilities include developing and testing various software systems, leading projects, collaborating with cross functional teams, writing and debugging code, and ensuring software quality and efficiency.
• Develop software applications using .NET technologies.
• Write clean, efficient, and well-documented code.
• Work collaboratively with cross-functional teams to design and implement software solutions.
• Participate in code reviews and provide feedback to other developers.
• Stay up to date with emerging trends and technologies in software development.
• Test and debug software applications to ensure high-quality deliverables.
• Can take on full projects from beginning to end.
• Identify, prioritize, and execute tasks within the software development life cycle.
• Develop high-quality, efficient, and secure software design.
• Perform verification and validation testing.
• Participate in Agile ceremonies.

Senior Software Engineer

Human Resources

• Provide administrative and operational support across day-to-day HR functions
• Assist with recruitment, data management, onboarding, office operations, and employee engagement
• Support and help facilitate and implement all phases of the recruitment process
• Partner with hiring managers to draft accurate and detailed job descriptions
• Assist in market compensation research
• Provide support in recruitment logistics such as interview scheduling, candidate communication, and new hire preparation
• Help in tracking recruiting metrics to support continuous improvement
• Respond to general HR inquiries and escalate complex issues
• Assists in maintaining and updating employee data in HRIS system
• Ensures compliance with labor laws
• Participate in HR projects and initiatives that support culture, engagement
• Help in coordinating office maintenance requests and supplies
• Support the execution of employee events, training, and meetings
• Collaborate with cross functional teams to enhance employee experience and operational efficiency

Human Resources Coordinator

Vice President

• Own the multi-year product strategy & roadmap across partner channels.
• Assess and lead new loan product development and enhancement.
• Build rate/fee/promotional constructs and risk-based pricing.
• Partner with Credit/Risk & Data Science on underwriting policy and decisioning.
• Lead end-to-end borrower and partner experiences across online and offline journeys.
• Scale POS enablement for home improvement contractors and recreation dealers.
• Institutionalize competitive intelligence (rates, terms, SLAs, merchant incentives, UX patterns).
• Embed Legal/Compliance and Audit throughout the lifecycle to ensure controls for Reg Z/E, UDAAP, FCRA, ECOA, privacy, and FFIEC expectations.
• Build and lead a high-performing product organization.
• Drive cross-functional execution with various departments.
• Represent Product in and with key channel partners.