MedAdvisor Solutions US

Customer Success Manager

• Manage, coach and develop direct reports to increase skills and core competencies
• Manage a pharma book of business to oversee programs throughout the entire program lifecycle including estimation, contracting, design and reporting
• Build strong client relationships as a trusted advisor, identify, monitor opportunities to grow business and extend client relationships
• Deliver program status reports and presentations to clients and internal stakeholders
• Manage CSMs and/or CSAs to support flawless execution of patient engagement programs that deliver results for clients
• Serve as internal advocate for client goals and requirements, coordinating with multiple internal groups to identify and meet client needs within program framework
• Monitor program execution, performance, progress and budget, plus forecast revenue
• Collaborate with Analytics on measurement planning, execution, and reporting
• Utilize data understanding and strong data management practices to interpret budget trends, identify discrepancies, and ensure accuracy in reporting
• Maintain and organize client data within Salesforce and CRM systems
• Develop and maintain internal processes and documentation needed for efficient operations
• Contribute to or lead special projects in collaboration with other departments when assigned

Senior Client Success Manager