Mechanical Orchard

Full-stack Engineer

• Work as part of small, cross functional XP teams building advanced technology for customers or for Mechanical Orchard using a variety of modern programming languages
• Pair program with other engineers and collaborate closely with other roles such as product managers and designers
• Learn and apply XP engineering practices such pair programming, test-driven development, refactoring, continuous integration and continuous delivery
• Operate and support production applications as a team in the context of the agile DevSecOps model
• Collaborate on technical discovery efforts for existing customer systems including legacy applications
• Continuously learn about relevant emerging technologies or practices and foster the growth of the organization through mentorship, tech talks, and other means
• Contribute to research efforts using the latest technologies in generative AI and data engineering

Software Engineer, New Grads Welcome

DevOps Engineer

• Report to the VP of Engineering, providing strategic direction, product thinking, and cross-functional alignment across Platform, Forward-deployed Engineering, Sales, Security, and Product Management
• Manage the Product Infrastructure and Release Engineering teams
• Ensure that the Imogen Platform is designed as a scalable, repeatable, and evolving product surface that accelerates customer adoption and long-term platform success
• Ensure all of Imogen's components are released and deployable into a diverse set of customer environments, meeting the needs of enterprise customers
• Turn infrastructure into a first-class product capability, opinionated where possible, flexible where necessary, and aligned with Mechanical Orchard’s modernization strategy and GTM motion

Director of Engineering – Product Infrastructure, Release Engineering

Product Manager

• Own the end-to-end Product Support vision aligned to company and product strategy
• Build and mentor a high-performing team of Product Support Specialists, Technical Support Engineers, and Support Operations professionals
• Represent Product Support at the leadership level and drive cross-functional initiatives
• Establish a culture that is customer-obsessed, data-driven, and technically rigorous
• Design scalable support workflows, escalation paths, and quality standards
• Define and manage SLAs/SLOs aligned with customer and partner expectations
• Select and implement support tooling (ticketing, knowledge base, monitoring, automation)
• Own support analytics: volume, root causes, trends, friction points, and performance metrics
• Partner with Engineering to build automation and internal tooling that reduces repetitive work
• Build tight feedback loops between customers and Product
• Influence roadmap decisions based on recurring issues and usage patterns
• Collaborate with Documentation and Developer Experience teams to improve onboarding and self-serve pathways
• Partner with Sales and Delivery on high-priority accounts and escalations
• Drive initiatives that proactively reduce support volume through product quality and education
• Ensure the support organization develops deep product expertise
• Build structured training programs to create authoritative technical advisors
• Lead post-mortems and embed learnings into product and support systems

Software Engineer, New Grads Welcome

Director of Engineering – Product Infrastructure, Release Engineering

Head of Product Support