Technical Operations Specialist, I

Measured

Technical Operations Specialist handling client tickets and data troubleshooting for Measured’s AI-powered media measurement platform. Building AI agents, dashboards, and pipeline monitoring automations.

Posted 8/19/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Python, SQL, and AI tools while effectively managing client interactions and troubleshooting technical issues. Capable of collaborating across teams to enhance operational workflows and ensure data integrity.

Highest-signal resume keywords

Python ProgrammingAdvanced SQL KnowledgeAI Tools ExposureJira ProficiencyCustomer Support Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PythonSQLData IntegrationTroubleshootingData Quality ChecksProcess ImprovementAI Agent DevelopmentDashboard CreationOperational MonitoringExcel

Soft Skills

Problem-SolvingOrganizational SkillsCommunication SkillsDetail-OrientedAdaptability

Tools & Technologies

JiraAWSSnowflakeZendeskIntercomFreshdeskGoogle SheetsAngular

Industry Keywords

B2B SaaSTechnical SupportCustomer SuccessMarketing Domain Knowledge

Tech Stack

Tools & technologies

AngularAWSJavaScriptNode.jsPythonSQL

About the role

Key responsibilities & impact

Handle client interactions professionally, accurately, and responsively
Own assigned tickets from acknowledgement through investigation, resolution, and closure
Meet response and resolution SLA timelines and communicate risks or delays proactively
Identify issues early, collaborate with teammates, and escalate internally when needed
Follow SOPs and best practices while identifying process inefficiencies
Collaborate with Engineering, Product, and other teams to resolve issues
Investigate data quality questions and perform basic accuracy checks
Identify data gaps and anomalies and document findings for Technical Support Engineer review
Verify data integration status and data flow from advertising platforms and analytics tools
Check for missing credentials, expired tokens, and configuration errors
Document support interactions in the ticketing system
Contribute to troubleshooting guides, FAQs, process updates, and knowledge base content
Develop and train AI agents to automate TechOps workflows
Build dashboards and views for operational problem-solving
Enhance end-to-end pipeline monitoring and help resolve potential breakages
Create and improve sub-agent skills for more valuable outcomes

Requirements

What you’ll need

2–3 years of relevant professional experience, with at least 1 year of hands-on experience working with AI tools
Basic technical aptitude and ability to learn data platforms and software applications
Exposure to AI tools and agentic operational workflows
Proficient in Python and/or Node.js
Advanced SQL knowledge
Working knowledge of Jira, Angular, Snowflake, and AWS
Excellent spoken and written English communication skills with a customer-friendly, professional tone
Strong problem-solving and systematic troubleshooting skills
Ability to manage multiple priorities in fast-paced environments
Experience using ticketing systems such as Zendesk, Intercom, Freshdesk, or Jira Service Desk, or willingness to learn
Comfortable with ambiguity and learning new concepts quickly
Detail-oriented with strong organizational skills and follow-through
Basic Excel/Google Sheets skills for data review and validation
Nice to have: 1–2 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies
Nice to have: Experience or domain knowledge in marketing
Nice to have: Experience developing AI agents that automate complete end-to-end workflows

Benefits

Comp & perks

100% Remote
Total Rewards - Compelling compensation packages, regional paid holidays, and regional health and wellness plans where available
Social Engagement - virtual engagement, knowledge sharing, and more
Giving Back - Opportunities to volunteer and impact our communities through Measured for Good initiatives
Culture - Integrity, diversity, and award winning technology
Equal employment opportunities and diversity and inclusivity commitment