Senior Manager, Customer Success

Measured

Lead high-impact client engagements in marketing analytics for top brands at Measured. Oversee delivery, implementation, and strategic application of the marketing analytics framework.

Posted 4/15/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

This senior role is responsible for leading high-impact, executive-level client engagements across a portfolio of Measured’s top brands, owning the delivery and strategic application of our marketing analytics framework.
You will operate as the primary account leader and trusted advisor, bringing deep expertise in marketing attribution, cross-channel analytics, media strategy, and complex program management.
You will guide clients through sophisticated measurement strategies, ensure successful platform adoption, and influence executive decision-making through data-driven insights.
In close partnership with our technical Solutions team, you will oversee requirements gathering, platform deployment, and solution design.
You will also collaborate directly with Product, shaping new features, championing client needs, and contributing original ideas grounded in real-world marketing challenges.
Success in this role requires a highly experienced operator who thrives in a fast-moving startup environment, is confident navigating ambiguity, and is capable of independently driving outcomes at both strategic and tactical levels. Senior CS leaders are expected to interpret complex performance signals, conduct rigorous experimental analysis, provide forward-looking media guidance, architect client-specific technology roadmaps, and manage the full lifecycle of client relationships with precision and accountability.

Requirements

What you’ll need

7+ years of experience with client services management.
Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics.
Familiarity with ad-tech and MarTech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools.
Demonstrated experience in deploying, managing, and growing scope of complex engagements focused on marketing measurement.
Excellent written and verbal communication skills including advanced Excel and PowerPoint skills.
Minimum BA/BS or equivalent.
Independent decision maker. Can take calculated risks and deal with ambiguity.
Takes initiative to improve and try new things
Ability to work independently with minimal supervision within a strong team environment
Comfortable with rapid change
Values diversity and integrity

Benefits

Comp & perks

100% Remote
Competitive Total Rewards and flexible paid time off
Opportunities to give back through Measured for Good
Engaged, diverse, and curious culture
Award-winning technology powered by an agile, collaborative team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

marketing attributionmedia mix modelingin-market experimentationmarketing analyticsdata-driven insightsexperimental analysiscomplex program managementrequirements gatheringsolution designclient relationship management

Soft Skills

excellent written communicationexcellent verbal communicationindependent decision makinginitiativeability to work independentlyadaptability to rapid changeconfidence in ambiguityteam collaborationstrategic thinkingaccountability

Certifications

BABSequivalent degree