Customer Success Advisor

. Be the first point of contact for customer complaints and enquiries (phone, email, and other channels) .

Posted 5/7/2026full-timeMilton Keynes • 🇬🇧 United KingdomMid-LevelSenior💰 £27,957 per yearWebsite

Key responsibilities & impact

Be the first point of contact for customer complaints and enquiries (phone, email, and other channels)
Listen carefully, understand the issue, and help find the right solution
Use our systems to log and track customer interactions
Work with internal teams to resolve issues quickly and effectively
Keep customers updated throughout the process — no one likes being left in the dark
Meet service targets while maintaining high customer satisfaction
Help build positive relationships across the business

What you’ll need

Comfortable handling customer queries or complaints
A clear, friendly communicator (written and verbal)
Calm under pressure and organised
Confident using computer systems and juggling tasks
Empathetic, adaptable, and genuinely people-focused
Motivated by doing a good job and making a difference
GCSEs in Maths and English (Pass)
Experience in housing, maintenance, or call-centre environments is helpful but not essential

Comp & perks

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
Family friendly policies
As part of your development we will offer you the opportunity to gain a qualification within your role

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

clear communicatorfriendly communicatorcalm under pressureorganisedempatheticadaptablepeople-focusedmotivated

Certifications

GCSEs in MathsGCSEs in English