Customer Implementation Specialist
MealSuite
Enterprise Implementation Manager
MealSuite
full-time
Posted on:
Location Type: Hybrid
Location: Cambridge • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Own the implementation process – Head the implementation of complex, multi-community, enterprise level projects and develop comprehensive project plans for enterprise rollouts, outlining milestones, resource requirements, and risk mitigation strategies
- Oversee stakeholder relationships – Serve as the primary contact for executive level stakeholders and build trust relationships with senior leaders through aligning strategic objectives with implementation goals
- Assure ongoing project success – Ensure implementation plans are tailor-made for customers. Provide transparent, clear, and timely status updates to stakeholders throughout the project lifecycle and monitor KPIs to ensure measures of success are met.
- Be a leader – Act as a mentor to the implementation specialists and identify process improvements across the implementation team by providing actionable insights to support ongoing optimizations
- Seek growth opportunities – Own the full scope of Enterprise Implementation with the forethought of launching for success as the client relationship deepens and expansion opportunities unfold.
Requirements
- I have a strong enterprise-level business acumen and robust knowledge of enterprise-level software implementations
- I gained my knowledge through 5-7 years of direct experience of customer implementations and/or onboarding projects within a SaaS environment
- I have my PMP or CAPM
- I have in-depth knowledge of MealSuite products, or highly complex and customizable SaaS products with comparable functionality
- I’m familiar with Microsoft 365 and Customer Management Systems, like Smartsheets, Planhat, or other related software
- I am passionate about collaborating with teams cross-functionally to provide ongoing project leadership, ensuring that things keep moving forward smoothly and efficiently
- I’m exceptional at multitasking and managing a high project workload in a fast-paced environment, effectively prioritizing and managing my time efficiently and effectively
- I have a proven ability to communicate clearly and effectively, with a track record of building strong relationships and a professional rapport with executive stakeholders and customers
- I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA
- I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
- I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills
Benefits
- Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
- Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
- Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
- Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
- An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
- Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
- Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
- Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise-level software implementationscustomer implementationsonboarding projectsSaaSproject managementKPI monitoringprocess improvementsmultitaskingagile methodologiesleadership
Soft skills
communicationrelationship buildingcollaborationtime managementmentoringstrategic alignmenttrust buildingproblem solvingadaptabilityprioritization
Certifications
PMPCAPM
