MealSuite

Customer Success Manager

MealSuite

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $105,000 per year

About the role

  • Manage a team of Customer Success Managers
  • Drive accountability and ensure consistent achievement of results
  • Optimize Customer Success workflows and processes
  • Implement key metrics like product utilization and customer satisfaction scores
  • Conduct business reviews and deepen customer relationships
  • Collaborate with cross-functional teams to communicate customer needs
  • Participate in partner engagement reviews
  • Provide responsive service and resolve escalations
  • Leverage data tools for insights and improvements
  • Advocate for customer priorities within the organization

Requirements

  • Experience in the SaaS industry
  • Familiarity with Customer Success platforms like Planhat, ChurnZero, or Gainsight
  • Knowledge of strategic account management and customer engagement frameworks
  • Ability to build relationships with senior and C-suite stakeholders
  • Passion for helping customers realize value and grow
  • Proven ability to collaborate cross-functionally and lead with data-driven insights
  • Over 3 years of direct leadership experience managing Customer Success Managers
  • Knowledge of MealSuite’s products and services (nice-to-have)
  • Willingness to occasionally travel and valid passport
Benefits
  • Unlimited paid time off
  • Health benefits including medical, dental, and vision options
  • Life & disability insurance
  • Paid maternity and parental leave
  • On-site gym
  • Hybrid flexibility
  • Work-life balance support
  • Inclusive workplace with diverse leadership
  • Participation in equity program and 401(k) plan
  • Opportunities for career development and advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementstrategic account managementcustomer engagement frameworksdata-driven insightsproduct utilization metricscustomer satisfaction scores
Soft Skills
leadershiprelationship buildingcollaborationaccountabilitycustomer advocacy